Silas Inskeep
Moline,IL
Summary
Results-driven Hotel General Manager with expertise in leadership, operations and facilities management, and administration. Professional demeanor with effective communication and interpersonal skills. Currently leading an 80-member hospitality team to successfully achieve business objectives and have doubled scores while increasing GOP and reducing expenses.
Overview
9
9
years of professional experience
Work History
General Manager
DoubleTree by Hilton, Hawkeye Hotels
Davenport, IA
08.2022 - Current
- Manage a hotel team of 80+ employees and a full-service facility of 223 rooms with 12,000 sq. ft. of event space.
- Manage an annual budget of $5 million dollars and assets of $30 million.
- Evaluate current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability with revenue management on a weekly basis.
- Control labor and property expenses to achieve maximum flow-thru to bottom line.
- Manage budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Coached staff on strategies to enhance performance and improve customer relations.
Assistant General Manager
Doubletree by Hilton, Hawkeye Hotels
Davenport, IA
10.2021 - 08.2022
- Coached employees to work together to carry out daily functions and meet service objectives.
- Educated operations team on best practices, company policies and service excellence standards.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
Assistant General Manager
Radisson Quad City Plaza, Hawkeye Hotels
Davenport, IA
07.2021 - 10.2021
- Implemented a successful brand transition from Radisson to Hilton.
- Worked with opening Hilton team to install new hardware and transfer POS system.
Front Office Manager
Radisson Quad City Plaza, Hawkeye Hotels
Davenport, IA
05.2021 - 07.2021
- Responsible for guest reservations, monitoring guest emails and inquiries, and implementation of Radisson brand honors programs.
- Manage and resolve guest issues and concerns.
- Oversee training and development of employees including writing training manuals and conducting hands-on training.
Front Desk Associate
Hotel Blackhawk
Davenport, IA
01.2017 - 01.2020
- Responsible for guest reservations, monitoring guest emails and phone inquiries
- Manage and resolve guest issues or complaints
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed guest check-in and check-out procedures, reservations and payments.
Department Manager
Von Maur
Davenport, IA
01.2014 - 01.2016
- Maintained clientele book and oversaw those of employees.
- Resolved complaints and answered questions of customers regarding services and procedures.
- Prepared, maintained, and submitted reports and records, such as budgets, operational, and personnel reports.
- Trained employees on store policies, department procedures, and job duties.
- Worked with buyers to determine merchandise to be sold in department.
Skills
- Facilities Management
- Leadership Skills
- Hotel management
- P & L management
- Quality Assurance
- Human resource management
- Account Management
- Employee Engagement
- Customer Service
Affiliations
- Board Member - Design Review Board City of Davenport
- Highest District Sales Award - Von Maur 2014
References
- Colby Lemiux - Dual General Manager - McKibbon Hospitality - colby.lemieux@gmail.com - (972) 369-9255
- Abigail Heald - Dual General Manager - First Hospitality - healdabigail@gmail.com - (309) 206-5508
- Abby Peery - Assistant General Manager - Hawkeye Hotels - abby.jecks@gmail.com - (309) 781-5799
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
DoubleTree by Hilton, Hawkeye Hotels
08.2022 - Current
Assistant General Manager
Doubletree by Hilton, Hawkeye Hotels
10.2021 - 08.2022
Assistant General Manager
Radisson Quad City Plaza, Hawkeye Hotels
07.2021 - 10.2021
Front Office Manager
Radisson Quad City Plaza, Hawkeye Hotels
05.2021 - 07.2021
Front Desk Associate
Hotel Blackhawk
01.2017 - 01.2020
Department Manager
Von Maur
01.2014 - 01.2016
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