Summary
Overview
Work History
Education
Skills
Timeline
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Silas Simone

Milford,CT

Summary

Hardworking and passionate job seeker motivated to maintain customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience

Work History

Guest Service Representative

SeaQuest Utah
05.2023 - 11.2023
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assist public with animal interaction and ensuring their safety.

Security Event Staff Member

Centennial Management Group
04.2023 - 11.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Neighborhood Babysitter/Dogsitter

Self-employeed
10.2016 - 02.2023
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Preferred neighborhood Dog Sitter for many years.


Volunteer Transgender Panel Participant

Mentor Jill Celentano
01.2020 - 01.2023
  • Encouraging transgender youth to believe in themselves.
  • Given the platform to share life experiences and stories to help others cope with many challenges.

Volunteer Gallery Ambassador

Maritime Aquarium
05.2019 - 01.2023
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.


Standardized Patient for Medical School

Quinnipiac University
04.2022 - 04.2022
  • Acted as patient for medical school students to practice medical specialty and to provide diversity training to the program

Transgender Youth Health Program Video

Yale New Haven Health
02.2021 - 06.2021


  • Goal was to reduce stigma towards depression caused by gender identity among adolescents and increase treatment-seeking intentions.
  • Worked with group of other transgender youth and create a script for the video.
  • Participated as an actor in the video.

Volunteer Docent (Seasonal)

Milford Historical Society
06.2017 - 08.2019
  • Led visitors on daily guided tours and answered questions accurately.


Education

High School Diploma -

Joseph A. Foran High School
Milford, CT
06.2021

Skills

  • Public Speaking
  • Google Workspace
  • Social Media
  • Interpersonal Communication
  • Video Script Creation and Actor
  • Box Truck Driver Cross Country

Timeline

Guest Service Representative

SeaQuest Utah
05.2023 - 11.2023

Security Event Staff Member

Centennial Management Group
04.2023 - 11.2023

Standardized Patient for Medical School

Quinnipiac University
04.2022 - 04.2022

Transgender Youth Health Program Video

Yale New Haven Health
02.2021 - 06.2021

Volunteer Transgender Panel Participant

Mentor Jill Celentano
01.2020 - 01.2023

Volunteer Gallery Ambassador

Maritime Aquarium
05.2019 - 01.2023

Volunteer Docent (Seasonal)

Milford Historical Society
06.2017 - 08.2019

Neighborhood Babysitter/Dogsitter

Self-employeed
10.2016 - 02.2023

High School Diploma -

Joseph A. Foran High School

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Silas Simone