Silas Simone
Milford,CT
Summary
Hardworking and passionate job seeker motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
SeaQuest Utah
2023.05 - 2023.11
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assist public with animal interaction and ensuring their safety.
Security Event Staff Member
Centennial Management Group
2023.04 - 2023.11
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Neighborhood Babysitter/Dogsitter
Self-employeed
2016.10 - 2023.02
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Preferred neighborhood Dog Sitter for many years.
Volunteer Transgender Panel Participant
Mentor Jill Celentano
2020.01 - 2023.01
- Encouraging transgender youth to believe in themselves.
- Given the platform to share life experiences and stories to help others cope with many challenges.
Volunteer Gallery Ambassador
Maritime Aquarium
2019.05 - 2023.01
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Standardized Patient for Medical School
Quinnipiac University
2022.04 - 2022.04
- Acted as patient for medical school students to practice medical specialty and to provide diversity training to the program
Transgender Youth Health Program Video
Yale New Haven Health
2021.02 - 2021.06
- Goal was to reduce stigma towards depression caused by gender identity among adolescents and increase treatment-seeking intentions.
- Worked with group of other transgender youth and create a script for the video.
- Participated as an actor in the video.
Volunteer Docent (Seasonal)
Milford Historical Society
2017.06 - 2019.08
- Led visitors on daily guided tours and answered questions accurately.
Education
High School Diploma -
Joseph A. Foran High School
Milford, CT06.2021
Skills
- Public Speaking
- Google Workspace
- Social Media
- Interpersonal Communication
- Video Script Creation and Actor
- Box Truck Driver Cross Country
Timeline
Guest Service Representative
SeaQuest Utah
2023.05 - 2023.11
Security Event Staff Member
Centennial Management Group
2023.04 - 2023.11
Standardized Patient for Medical School
Quinnipiac University
2022.04 - 2022.04
Transgender Youth Health Program Video
Yale New Haven Health
2021.02 - 2021.06
Volunteer Transgender Panel Participant
Mentor Jill Celentano
2020.01 - 2023.01
Volunteer Gallery Ambassador
Maritime Aquarium
2019.05 - 2023.01
Volunteer Docent (Seasonal)
Milford Historical Society
2017.06 - 2019.08
Neighborhood Babysitter/Dogsitter
Self-employeed
2016.10 - 2023.02
High School Diploma -
Joseph A. Foran High School