Silcily Nash
Shreveport,LA
Summary
Watchful Surveillance Operator with expertise in swiftly identifying suspicious activities to the appropriate authorities, which have prevented considerable losses. Smart professional well-trained in cheating methods and advantage play techniques. Offering exemplary knowledge in video stream reviewing and event reporting.
Overview
19
19
years of professional experience
Work History
Surveillance Operator
Margaritaville Casino
Bossier City, LA
05.2018 - Current
- Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
- Utilized advanced video recording systems to capture footage of criminal activity.
- Investigated potential security breaches with the use of CCTV cameras.
- Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
- Documented daily observations and reported any irregularities to the appropriate authorities.
- Maintained records of all detected violations or incidents for future reference.
- Performed routine inspections of the premises to identify potential threats or weaknesses in security measures.
- Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.
- Operated specialized software used in monitoring multiple locations simultaneously.
- Located individuals engaged in theft, cheating and embezzlement.
Assistant Manager
Family Dollar
Shreveport, LA
06.2016 - 05.2018
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service Representative
US Support
Shreveport, LA
02.2006 - 02.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Fair Park
Shreveport, LA05-1998
Skills
- Accurate event logging
- Proficient in [software]
- Large payout supervision
- Incident reporting
- Suspicious activity surveillance
- Detection software monitoring
- Customer assistance
- Teamwork and collaboration
- Attention to detail
References
References available upon request.
Timeline
Surveillance Operator
Margaritaville Casino
05.2018 - Current
Assistant Manager
Family Dollar
06.2016 - 05.2018
Customer Service Representative
US Support
02.2006 - 02.2008
High School Diploma -
Fair Park
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