Silea Meddaugh
Mid Oregon Credit Union
Bend,OR
15
years of professional experience
Adaptable professional with extensive experience in customer service and account management. Known for strong communication and teamwork skills, consistently delivering tailored solutions and enhancing member satisfaction while maintaining a focus on organizational and community growth.
Work History
Account Representative
3 Years 11 Months- Manage member accounts, ensuring accurate records and timely updates as needed.
- Provide exceptional customer service, resolving inquiries and issues efficiently.
- Educate members on products and services, enhancing overall engagement, making sure they are getting the product or service that best suits them.
- Collaborate with team members to meet member needs and create a comfortable and fun, safe working environment.
- Maintain compliance with credit union policies during account transactions.
- Keep detailed records of customer interactions for optimal traceability.
- Collaborate with internal teams to develop tailored solutions for key accounts, fostering long term relationships.
- Support customer satisfaction through regular follow-up and communication.
- Perform effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and the community to promote long term business growth.
- Attend monthly sales meetings and quarterly sales trainings.
- Volunteer work through Mid Oregon Credit union to help better support the community; such as Free Saturdays at the High Desert Museums, Bite Of Reality for students in our community to promote financial literacy.
- Actively promoting new ideas that help organizational growth and members of our community. Such as providing financial literacy classes to those aging out of the foster system and Adults coming out of Rehab and other members of the community that often get overlooked.
- Branch team Safety Committee Captain: making sure all safety rules and regulations are followed and branch members are trained on all current safety measures in case of in branch emergencies.
In Home Caregiver and Office Manager
3 Years- Developed personalized care plans based on individual client needs and preferences.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored health conditions and reported changes to healthcare professionals.
- Provided companionship to enhance clients' emotional well-being and reduce isolation.
- Trained new caregivers on best practices for client care and safety procedures.
- Coordinated with families to address concerns and improve care strategies.
- invoicing and billing
- Managed schedules effectively to ensure consistent coverage and support for all clients and caregivers.
- Ensured a safe and clean home environment by performing light housekeeping tasks.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
Shift Supervisor
7 Years 9 Months- Supervised daily operations and maintained safety and quality standards.
- Collaborated with team members to improve performance and implement training updates.
- Implemented inventory management practices.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma
Skills
Customer service
engagement and satisfaction.
Goal oriented
Punctual/Time management
Opening and closing procedures experience
Point of sale operation knowledge
Active listening
Teamwork and collaboration
Multitasking
Attention to detail
Relationship building
Adaptability and flexibility
ability/desire to learn.
Self-motivation
Product knowledge
Task prioritization
Conflict resolution
Reliability
Excellent communication
Organizational skills
Dedicated and honest
Timeline
Account Representative
Mid Oregon Credit Union
09.2022 - CurrentRead More
In Home Caregiver and Office Manager
Safe Haven
09.2019 - 09.2022Read More
Shift Supervisor
Expressway Market
12.2011 - 09.2019Read More
Marshall High School-Now Called Caldera Tech.
High School Diploma
Read More