Silla Niles
Ankeny,IA
Summary
I have no previous experience in an office environment, but I am a fast and willing learner
Overview
3
3
years of professional experience
Work History
Barista
Grinnell College
Grinnell, IA
08.2025 - Current
- Prepared and served high-quality beverages to enhance customer satisfaction.
- Assisted in training new staff on beverage preparation techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Food Service Worker
Grinnell College
Grinnell, Iowa
09.2023 - Current
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Maintained professional demeanor during interactions with customers and co-workers.
- Monitored food temperatures to ensure safety and quality standards were met.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Babysitter
Myself
Newton, IA
08.2023 - Current
- Assisting with meals, snacks, and bedtime routines for the children.
- Monitored children's safety and well-being to prevent accidents and falls.
- Encouraged positive behaviors, including patience with fellow kids.
- Dressed children and changed diapers.
- Using problem-solving skills to anticipate potential issues before they arise.
- Enforced rules to teach good manners and maintain safe environment.
Education
High School Diploma - undefined
Newton Senior High School
Newton, Iowa05.2023
Skills
- Customer service
- Food safety
- Time management
- Attention to detail
- Positive communication
- Problem solving
- Positive attitude
- ServSafe certification
- Staff training and development
- Cleaning and sanitizing
- Professional appearance maintenance
- Fast-paced environment
- Conflict resolution
Timeline
Barista
Grinnell College
08.2025 - Current
Food Service Worker
Grinnell College
09.2023 - Current
Babysitter
Myself
08.2023 - Current
High School Diploma - undefined
Newton Senior High School