Silvana Marchan
Kyle,TX
Summary
Dependable, strong, and hardworking individual with +5 years of experience working in all weather conditions with solid understanding of operational practices and safety standards. Reads, understands and accurately follows directions to complete efficient work. Bilingual and safety-minded employee with ability to multitask in busy environments while contributing to team success with field knowledge and dedication to going above and beyond to do every job correctly.
Overview
7
7
years of professional experience
Work History
Coordinator
Austin Urban Veterinary Center
Austin, TX
12.2021 - Current
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls, and in-person interactions.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained master schedule and set up appointments.
- Oversaw technical, operational, clerical, and customer service support activities.
- Coordinated schedules and timelines for events.
- Oversaw area cleaning and maintenance of facility areas and enclosures.
- Observed and documented current behaviors for applicable animals.
- Monitored overall health of animals through daily observation and hands-on training.
- Kept kennels, suites, and playrooms neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Supervised 10 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
Animal Care Technician
Austin Urban Veterinary Center
Austin, TX
06.2021 - Current
- Cleaned and disinfected kennels and common areas to reduce the spread of illness from infected animals
- Removed waste from runs and exercise areas and placed in trash receptacles or in-ground septic systems
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization
- Isolated animals with potentially contagious diseases to reduce infection risks and monitor disease presentation
- Examined animals for injury or illness and documented symptoms for veterinarian review
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type, and owner contact details
- Administered medications to animals with meals or treats
- Maintained animal shelter by cleaning and disinfecting kennels, cages, and equipment, washing dishes and laundry, taking out the garbage, and performing custodial duties.
- Talked to animals in calm tone and familiarized each with human voices
- Collected and documented animal weight, size, physical condition, and food intake.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Worked 8 to 11-hour shifts with oversight of 40 animals in kennels or holding suites.
Crew Member
Raising Cane's
San Marcos, And Austin, TX
05.2019 - 08.2021
- Organized and restocked foods and container supplies to support operations and team productivity
- Drove team success by completing assigned tasks quickly and accurately
- Volunteered to take on additional crew duties, including working extra hours and guiding traffic when fellow crew members fell ill
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target
- Sanitized equipment and surfaces after each shift to remove leftover bacteria and food waste
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Upheld high standards of productivity and quality in all areas of operations
- Monitored and interpreted weather to make proactive adjustments to operating plans
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 100%
- Inspected kitchen equipment and appliances 15 times per week to verify functional operation
Hostess
Denny’s
Austin, TX
08.2018 - 04.2019
- Arranged each place setting attractively, using clean, chip-free plates and utensils
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival
- Greeted customers, assisted with questions and made recommendations concerning daily specials and desserts to guide patrons toward more profitable items
- Handled up to $3,000 of card and cash transactions daily, accurately keeping payment records and investigating irregularities
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Minimized customer wait times by efficiently taking and filling large volumes of orders each day.
Animal Shelter Volunteer
Austin Animal Center
Austin, TX
11.2017 - 02.2019
- Volunteered over 100 hours with organizations helping with vaccinations for animals across the city
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness
- Performed daily care, including feeding, watering, and cleaning animal enclosures for rescued animals
- Maintained daily care logs for sheltered animals
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter managers
- Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns
- Assisted grooming staff with nail clipping, fur blow-drying and combing out matted fur during high-volume periods, including holidays
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion
- Walked over 400 dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
- Obtained financial contributions and supplies, acquiring over $20,000 in donations
Janitorial Worker
Professional Janitorial Services of Texas
Austin, TX
06.2018 - 08.2018
- Maintained, sanitized, and vacuumed dining area and washed kitchen floors prior to closing
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines
- Cleaned rooms to satisfaction of over 900 daily clients
- Swept, mopped, and vacuumed floors, hallways, and stairwells with proper signage to prevent customer injury and dusted furniture to maintain organized, professional appearance at all times
- Removed finger marks and smudges from vertical surfaces, including doors, frames, and glass partitions
- Collected trash from premises and removed it to designated areas to alleviate bad odors.
Intern
Urban Roots
Austin, TX
02.2018 - 05.2018
- Maintained and cleared irrigation ditches for adequate water flow for dust suppression and crop growth
- Checked fields for rocks or other obstacles to prepare land for tilling and physical preparation for spring planting
- Identified pests, weeds, and plants to determine appropriate selection of pesticides and fertilizers
- Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime
- Directed efficient crop production to maximize resource utilization and consistently meet schedule and financial demands
- Demonstrated working techniques, practices, and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Visited over 10 food banks every week
Concession Stand Volunteer
Austin Independent School District
Austin, TX
08.2016 - 01.2018
- Communicated with customers to provide a menu offering details and assist with decision-making
- Tailored orders to address customer allergies and gluten concerns
- Demonstrated proficient knowledge of menus, services, and promotions offered to assist customers and team members
- Answered guest questions, delivering the most accurate and updated information available
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Processed payments on cash register and counted back bills and changed them to patrons.
- Inspected kitchen equipment and appliances 10 times per week to verify functional operation
Education
High School Diploma -
Lehman High School
Kyle, TX05.2020
High School Diploma -
Eastside Memorial High School
Austin, TX2020
Skills
- Microsoft Office Suite
- Decision Making
- Performance Management
- Regulatory Compliance
- Schedule Coordination
- Handling Customer Complaints
- Motivational Leadership
- Team Management and Supervision
- Team Building
- Administration and Operations
- Honesty and Integrity
- Employee Motivation and Discipline
- Multitasking and Prioritization
- Delegation and Work Assignment
- Critical Thinking
- Pet Owner Advisory
- Animal Training
- Food Supplement Preparation
- Food Intake Monitoring
- Appointment Scheduling
- Animal Behavior Education
- Customer Service
- Animal Grooming
- Weight Charting
- Feeding and Watering
- Facility Laundry and Cleaning
- Work Prioritization
- Policy and Procedure Explanations
- Teamwork and Collaboration
- Medication Administration
- Problem Solving
- Work Planning
- Information Collection and Recording
- Animal Examinations
- Injury and Illness Treatment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Hobbies
- Volunteering and Community Involvement
- Listening to music
- Writing
- Caring for animals
- Going fishing and camping
Timeline
Coordinator
Austin Urban Veterinary Center
12.2021 - Current
Animal Care Technician
Austin Urban Veterinary Center
06.2021 - Current
Crew Member
Raising Cane's
05.2019 - 08.2021
Hostess
Denny’s
08.2018 - 04.2019
Janitorial Worker
Professional Janitorial Services of Texas
06.2018 - 08.2018
Intern
Urban Roots
02.2018 - 05.2018
Animal Shelter Volunteer
Austin Animal Center
11.2017 - 02.2019
Concession Stand Volunteer
Austin Independent School District
08.2016 - 01.2018
High School Diploma -
Lehman High School
High School Diploma -
Eastside Memorial High School