Silvana Novakovic
Miami,FL
Summary
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
8
8
years of professional experience
Work History
Banquet Server
Fontainebleau
Miami Beach, FL
01.2023 - Current
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Answered guest questions about event plans and food service choices.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Dining Room Server
EDITION Hotels
Miami Beach, FL
04.2022 - 05.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Took orders and delivered food items to residents in main dining room.
Server Assistant
Faena Hotel Miami Beach
Miami Beach, FL
04.2021 - 04.2022
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Banquet Server
Hilton
Anchorage, AK
06.2018 - 03.2021
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Education
Economic
Economic School
Serbia 06.2000
Skills
- Food Service
- Food Handling
- Food Running
- Table Bussing
- Customer Service
- Wine Service
- Dining Area Maintenance
Timeline
Banquet Server
Fontainebleau
01.2023 - Current
Dining Room Server
EDITION Hotels
04.2022 - 05.2023
Server Assistant
Faena Hotel Miami Beach
04.2021 - 04.2022
Banquet Server
Hilton
06.2018 - 03.2021
Economic
Economic School