Silvana Novellino
Miami,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Itau Bank
Miami, FL
07.2023 - Current
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
Commercial /Sales and Marketing Assistant
Itau Bank
Miami, FL
07.2022 - 09.2023
- Maintained a positive relationship with existing customers by providing excellent customer service.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Created innovative and experimental approaches to consistently improve marketing and drive sales.
- Built research instruments and drafted questions for digital, traditional and in-person surveyes.
- Analyzed customer feedback to improve product quality and service offerings.
- Coordinated with other departments to ensure successful execution of marketing plans.
Operations Manager
Inner Publishing
Miami, FL
01.2019 - 07.2022
- Monitored progress by establishing plans, budgets and measuring results.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented successful business strategies to increase revenue and target new markets.
- Planned delivery routing, team workflows, and promotional initiatives.
- Addressed customer concerns with suitable solutions.
- Implemented campaigns and promotions to help with developing goods and services.
Office Manager
Heider Law
New York, NY
02.2013 - 05.2017
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coded and entered daily invoices with in-house accounting software.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
MBA - Marketing
UPE
Recife, Brazil02-2009
Bachelor of Arts - Advertising
Uniaeso
Recife, Brazil01-2005
Some College (No Degree) - Business Finance Fundamentals
NYU
New York Some College (No Degree) - Digital Marketing Strategies
Kellogg School
Miami, FLSkills
- Executive support
- Interpersonal communication
- Bookkeeping
- Self-starter
- QuickBooks expert
- Customer Service-oriented
- Business administration
- Logistics and schedule management
- Invoice processing
- Administrative support specialist
- Strategic planning
- Office administration
- Customer service
- Database management
- Meticulous attention to detail
- Office management
- Advanced MS office suite
- Presentation development
Timeline
Executive Assistant
Itau Bank
07.2023 - Current
Commercial /Sales and Marketing Assistant
Itau Bank
07.2022 - 09.2023
Operations Manager
Inner Publishing
01.2019 - 07.2022
Office Manager
Heider Law
02.2013 - 05.2017
MBA - Marketing
UPE
Bachelor of Arts - Advertising
Uniaeso
Some College (No Degree) - Business Finance Fundamentals
NYU
Some College (No Degree) - Digital Marketing Strategies
Kellogg School