SILVANA ROBIN
Modesto,California
Summary
Dynamic retail leader with extensive experience at Walmart, excelling in personnel management and inventory control. Proven track record in mentoring teams to achieve sales goals and enhance customer satisfaction. Skilled in operations management, driving profitability through effective strategies and conflict resolution. Committed to fostering a high-performance culture and optimizing business outcomes.
Overview
38
38
years of professional experience
Work History
Owner/Manager
Vitality Bowls
Modesto, CA
03.2023 - Current
- Trained and mentored staff on customer service best practices to enhance service quality.
- Developed and implemented efficient staffing schedules, optimizing operational productivity.
- Oversaw inventory management, ensuring timely ordering of supplies and equipment.
- Maintained consistent compliance with health and safety regulations across all operations.
- Conducted regular staff meetings to communicate policies and updates effectively.
- Completed thorough opening, closing, and shift change procedures to uphold operational standards.
- Coached team members on food safety, sanitation processes, customer service, menu education, and upselling techniques to increase revenue.
- Optimized profits by controlling food, beverage, and labor costs effectively.
- Oversaw inventory management and ordering of fresh ingredients.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Retail Management
Walmart
Modesto, CA
12.1992 - 08.2022
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Taught junior employees how to meet operational and sales goals with proactive strategies
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
- Cultivated lucrative relationships with clients through active engagement, issue resolution and talents
- Hired, trained, supervised and motivated team of 100 retail professionals to provide knowledgeable and fast service to every guest
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence
- Organized and updated schedules to optimize coverage for expected customer demands
- Taught staff how to handle difficult situations with calm and professionalism
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
- Delegated tasks to specific employees based on individual knowledge and strengths
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
- Guided and support numerous associates to consistently achieve team and personal goals
- Determined complete order accuracy by examining merchandise to verify price and quantity
- Planned and updated work schedules for optimal coverage of expected business needs
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries
- Gathered information to produce accounts payable reports for review
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers
- Eliminated billing inaccuracies by reconciling accounts monthly
- Determined recurring business needs and maintained necessary inventory levels
- Stayed up to date on inventories, supplies and customer orders
- Verified prices and computed totals to complete accurate invoices
- Completed forecasts to determine needed inventory
- Meticulously maintained records to track adjustments, pallet audits and errors
- Supervised warehouse personnel to provide operational guidance and ensure optimal inventory control and productivity
- Utilized tracking systems and documentation to trace freight on its route
Assistant Manager Sales Associate
Kids Mart
Modesto, CA
01.1988 - 11.1992
- Reviewed customer complaints to determine appropriate methods for resolution
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Met with each associate to establish realistic monthly sales goals
- Communicated store policy violations to upper management to prevent shrinkage and misconduct
- Mentored newly hired employees by explaining tactics for building sales pipelines
- Motivated sales professionals by delivering positive reinforcement and constructive feedback
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Education
High School Diploma - General Studies
Fred C. Beyer High School
Modesto, CA5 1989
Real Estate
Predential Real Estate
Modesto, CASkills
- Systems and automation applications
- Personnel management
- Conflict resolution
- Mentoring and coaching
- Effective communication
- Area management
- Recruiting and interviewing
- Inventory control
- Team building
- Business marketing
- Sales strategy development
- Profit and loss management
- Operations management
- Employee development
- Small business operations
Timeline
Owner/Manager
Vitality Bowls
03.2023 - Current
Retail Management
Walmart
12.1992 - 08.2022
Assistant Manager Sales Associate
Kids Mart
01.1988 - 11.1992
High School Diploma - General Studies
Fred C. Beyer High School
Real Estate
Predential Real Estate