Silvia Fernandez
United States
Overview
11
11
years of professional experience
Work History
Case Manager II
California Children's Services (CCS)
08.2023 - Current
- Gather information to determine financial and residential eligibility based on the CCS program guidelines.
- Maintain thorough documentation.
- Complete annual reviews of client cases.
Social Worker III
San Benito County Health and Human Service Agency
12.2019 - 08.2023
- Determined home approval/denial and whether the resource family homes were suitable for placement of children.
- Assisted with recruitment and retention of resource family homes.
- Trained incoming RFA social workers.
Social Worker II
San Benito County Health and Human Service Agency
04.2015 - 12.2018
- Screened calls of abuse or neglect and used tools to determine response.
- Established positive relationships with clients through consistent contact via home visits, phone calls or emails.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Coordinated referrals to outside agencies.
- Prepared court reports, worked with attorneys, presented cases, and testified in court.
Eligibility Worker II
Monterey County Department of Social and Employment Services
08.2013 - 03.2015
- Medi-Cal eligibility of applicants through interactive interviewing and fact gathering
- Explained CoveredCA plans, benefits, and enrollment to customers and connected them with CoveredCA for further case management
- Provided excellent customer service in a fast-paced, high-volume call center
Education
B.A - Social Work and Community Health
CSU Monterey Bay
12-2012
AA - Business, Medical Office
Gavilan College
01-2008
Timeline
Case Manager II
California Children's Services (CCS)
08.2023 - Current
Social Worker III
San Benito County Health and Human Service Agency
12.2019 - 08.2023
Social Worker II
San Benito County Health and Human Service Agency
04.2015 - 12.2018
Eligibility Worker II
Monterey County Department of Social and Employment Services
08.2013 - 03.2015
B.A - Social Work and Community Health
CSU Monterey Bay
AA - Business, Medical Office
Gavilan College
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