Silvia Garcia
Summary
Organized and dedicated office professional with successful experience in fast-paced office settings, offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, communication skills and detail-orientated.
Overview
13
13
years of professional experience
Work History
Patient Advocate
Elevate PFS
11.2016 - 12.2022
- Educated patients and families on healthcare options and financial support resources.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls and scheduled appointments.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and paperwork.
- Performed medical records management, including filing, organizing and scanning documents.
- Entered details into computer systems and managed database of information.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Translated documents from Spanish to English.
- Assisted foreign language-speaking clients with inquiries.
Receptionist Administrator
ClearSound Hearing
01.2016 - 05.2016
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Assisted foreign language-speaking clients with inquiries.
Human Resources Assistant (TEMP)
GULF COPPER
12.2015 - 12.2015
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Updated and maintained employee attendance records.
- Helped employees register for benefits programs using online portals.
- Assisted with creating employee handbooks and manuals.
- Assisted foreign language-speaking clients with inquiries.
Allergy Technician
Dr.Don Duplan
06.2014 - 12.2014
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling and direct calls to staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed medical records management, including filing, organizing and scanning documents.
- Administered medications and treatments according to physician orders.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted foreign language-speaking clients with inquiries.
Receptionist
Five Point Credit Union
02.2013 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted foreign language-speaking clients with inquiries.
Student Assistant
Lamar State College, Port Arthur
05.2010 - 02.2013
- Greeted incoming students professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Mentored and tutored individual students needing additional help.
- Administered standardized tests.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Monitored systems in operation and quickly troubleshot errors.
Education
Medical Office Administration -
Lamar State College
Port Arthur, TX05.2014
Skills
- Bilingual
- Clerical Support
- Computer Savvy
- Customer Service
- Data Entry
- Detail-orientated
- Insurance Understanding
- Mail Handling
- Medicaid Knowledge
- Office Administration
- Proficient in [Microsoft]
- Supply Ordering
- Time management
Timeline
Patient Advocate
Elevate PFS
11.2016 - 12.2022
Receptionist Administrator
ClearSound Hearing
01.2016 - 05.2016
Human Resources Assistant (TEMP)
GULF COPPER
12.2015 - 12.2015
Allergy Technician
Dr.Don Duplan
06.2014 - 12.2014
Receptionist
Five Point Credit Union
02.2013 - 12.2013
Student Assistant
Lamar State College, Port Arthur
05.2010 - 02.2013
Medical Office Administration -
Lamar State College
Similar Profiles
Lishia MartinezLishia Martinez
bilingual Patients Advocate contractor at Elevate PFSbilingual Patients Advocate contractor at Elevate PFS
Hugo LujanHugo Lujan
Eligibility Supervisor Banner Desert Medical CNTR at Elevate PFS (Formerly MedData Inc.)Eligibility Supervisor Banner Desert Medical CNTR at Elevate PFS (Formerly MedData Inc.)
Cristina Villa MendozaCristina Villa Mendoza
Patient Advocate at Elevate PFSPatient Advocate at Elevate PFS
Monica RodriguezMonica Rodriguez
Patient Advocate at ELEVATE PFSPatient Advocate at ELEVATE PFS
Carolynn CavanaughCarolynn Cavanaugh
Patient Advocate at First Stop HealthPatient Advocate at First Stop Health