Silvia Gonzalez
Katy
Summary
Dedicated and very well educated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully worked as part of team to reach personal, team, company, and business goals. Known for successfully handling escalated customer support issues in a quickly and efficient manner. Always provide friendly and exceptional service to diverse cuatomer complaints/issues. Make sure customer needs are met in a calm and composed manner always, so they leave satisfied and return to our store.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Walmart
Katy
02.2025 - Current
- Assisted customers with product inquiries and service requests.
- Processed transactions quickly accurately at the checkout register.
- Maintained organized work station
- Followed the rules and processed returns and exchanges accurately according to my store's policies.
- Solved customers issues in a respectful, professional, and timely manner.
- Conducted financial services transactions for money transfers, bill payments and more.
- Take down lines very quickly
- Recommend the best options based on customer needs and concerns.
Cashier
Ross Dress for Less
Katy
08.2024 - 12.2024
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Worked very fast to make sure customers didn't wait too long in lines
- Handled cash, credit, and gift card payments accurately.
- Provided friendly service to enhance customer shopping experience.
- Managed returns and exchanges according to store policy.
- Followed loss prevention procedures during transactions and customer interactions.
Machine Operator
American Construction Metals
Houston
12.2023 - 08.2024
- Operated machinery to fabricate metal components for home construction projects.
- Monitored production processes to ensure safety and quality standards were met.
- Conducted routine maintenance on equipment to prevent downtime and ensure efficiency.
- Carefully measured each piece and made sure each requirement was met regarding color and piece sizes accurately.
- Helped other associates and fixed mechanisms in machinery to make sure everything was smooth
- Trained new operators on machine functions and safety procedures effectively.
- Maintained accurate records of production activities and equipment status daily.
- Assisted in troubleshooting issues with machinery to minimize disruption in operations.
- Adjust machine settings to complete tasks accurately.
Cashier
Taco Bell
Katy
04.2022 - 09.2022
- Processed customer transactions efficiently at the register.
- Maintained cleanliness and organization of the restaurant
- Always helped customers with a smile and friendly attitude
- Accepted cash and credit card payments, issued receipts and provided change.
- Always ready to recommend new things to our customers if they were interested
Team Member
Whataburger
Katy
01.2022 - 04.2022
- Provided exceptional customer service during high-volume shifts.
- Maintained cleanliness and organization in dining and kitchen areas.
- Collaborated with team members to ensure efficient food preparation.
- Took customer orders and always made sure they were correct.
- Took customer's food to them very quickly even in fast paced work environments
- Kept everything clean and restocked on supplies even in other work stations.
- Trained and prepared new associates
Education
Medical Assistant
Finlay Training Institute
11.2025 - 04.2026
Associate of Science - Nursing
Lone Star College
Houston, TX 04.2024 - 04.2026
Cypress Park High School
Cypress, TXSkills
- Patient care
- Medical terminology
- Equipment maintenance
- Team collaboration
- Great customer Service
- Compassionate and Respectful
- Quick Learner
- Critical thinking
- Communication skills
- Fast and efficient worker
- Time management
- Problem resolution
- Product knowledge
- Equipment knowledge
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
French
Limited
A1
Portuguese
Limited
A1
Timeline
Medical Assistant
Finlay Training Institute
11.2025 - 04.2026
Customer Service Associate
Walmart
02.2025 - Current
Cashier
Ross Dress for Less
08.2024 - 12.2024
Associate of Science - Nursing
Lone Star College
04.2024 - 04.2026
Machine Operator
American Construction Metals
12.2023 - 08.2024
Cashier
Taco Bell
04.2022 - 09.2022
Team Member
Whataburger
01.2022 - 04.2022
Cypress Park High School