Silvia Gorzoni
Lake Worth,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Office Assistant
Rooms To Go
Boca Raton, FL
02.2022 - 01.2023
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Worked as translator in Spanish and Portuguese to upsell and maintain customer loyalty.
Medical Assistant
Mission Medical Center
Delray Beach, FL
12.2015 - 01.2017
- Executed front office responsibilities,including proficiently managing inbound calls and coordinating appointments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted blood draws for laboratory analysis, administered EKG tests, and skillfully administered injections.
- Provided compassionate support to patients insuring their comfort and ease during the blood collection process.
Front Desk Supervisor
Hilton Boca Raton Suites
Boca Raton, FL
05.2014 - 12.2015
- Oversaw front office staff, ensuring exceptional and professional service delivery and guest satisfaction
- Delivered professional phone etiquette, efficiently routing calls to the respective departments
- Managed guest check-in and check-out procedures, including processing payments efficiently and accurately
- Addressed and resolved guest concerns efficiently
Education
Hospitality And Tourism Management Certificate - Hospitality
Palm Beach State College
Lake Worth, FL05-2014
Medical Assistant Certificate - Medical Assisting
Medical Career Institute
West Palm Beach, FL09-2011
Skills
- Fluent in English, Spanish and Portuguese
- Proficient in Microsoft Word, Excel and Powerpoint
- Accustom to performing effectively in a fast paced, high pressure environment
Accomplishments
- Hilton Suites Team Member of the Quarter April 2015
Outstanding Job Performance
Timeline
Office Assistant
Rooms To Go
02.2022 - 01.2023
Medical Assistant
Mission Medical Center
12.2015 - 01.2017
Front Desk Supervisor
Hilton Boca Raton Suites
05.2014 - 12.2015
Hospitality And Tourism Management Certificate - Hospitality
Palm Beach State College
Medical Assistant Certificate - Medical Assisting
Medical Career Institute
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