Silvia Kahley
Beacon,NY
Summary
Results-driven residential advisor with expertise in public speaking and time management. Successfully created welcoming environments while managing high-demand situations as a barista. Proven history in engaging customers and residents, fostering connections, and resolving conflicts. Committed to enhancing community experiences through effective communication and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Barista
Old Dhaka Coffee House
Beacon, New York
12.2024 - Current
- Prepared specialty beverages by accurately following recipes and maintaining quality standards.
- Engaged with customers by fostering a welcoming atmosphere and remembering regulars' preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Residential Advisor
University of Vermont
Burlington, VT
08.2024 - Current
- Educated residents on university policies through workshops and informational sessions.
- Facilitated conflict resolution among residents to promote a harmonious living environment.
- Mentored peers by providing guidance and support in academic and personal challenges.
- Conducted regular check-ins with residents to assess their well-being and resolve issues.
Retail Employee
American Eagle
New York, New York
06.2022 - 12.2023
- Assisted customers in selecting outfits that matched their style preferences and needs.
- Processed transactions efficiently while ensuring accuracy in cash handling procedures.
- Resolved customer complaints with professionalism, enhancing overall shopping experience.
Education
Bachelor of Science - Political Science
University of Vermont
Burlington, Vermont, VT05-2026
High School Diploma -
The Clinton School
New York, NY06-2022
Skills
- Customer service
- Community engagement
- Conflict resolution
- Team collaboration
- Public speaking
- Event planning
- Crisis management
- Policy enforcement
- Role modeling
- Activity planning
- Attention to detail
- Incident reporting
- Time management
- Friendly and outgoing
Affiliations
Carolyn Maloney Campaign - New York, NY
Timeline
Barista
Old Dhaka Coffee House
12.2024 - Current
Residential Advisor
University of Vermont
08.2024 - Current
Retail Employee
American Eagle
06.2022 - 12.2023
Bachelor of Science - Political Science
University of Vermont
High School Diploma -
The Clinton School