Silvia Mahoney
New Haven,CT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Walgreens Boots Alliance Inc.
Deerfield, IL
03.2020 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Team Leader
Shoreline medical transcription
West Haven, Connecticut
11.2015 - 12.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Medical Office Manager
Morris Coshak, M.D
Waterbury, Connecticut
01.1997 - 02.2014
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Trained new staff on office procedures, software programs and customer service protocols.
Education
High School Diploma -
Holy Cross High School
Waterbury, CT06-1978
Some College (No Degree) - Business Administration
Mattatuck Community College
Waterbury, ConnecticutSkills
- Complaint resolution
- Scheduling
- Account updating
- Report creation
- Creative problem solving
- Calm demeanor
- Product and service solutions
- Task prioritization
- Verbal and written communication
- Typing 70 wpm
Timeline
Customer Service Representative
Walgreens Boots Alliance Inc.
03.2020 - 04.2023
Team Leader
Shoreline medical transcription
11.2015 - 12.2019
Medical Office Manager
Morris Coshak, M.D
01.1997 - 02.2014
High School Diploma -
Holy Cross High School
Some College (No Degree) - Business Administration
Mattatuck Community College