Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
GeneralManager

Silvia Mbadinuju

Lancaster,SC

Summary

Dedicated manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut cost, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and a surpassed work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

GENERAL MANAGER

Rise Brands
11.2019 - Current
  • Managed 100+ employees
  • Successfully ran operations to exceed $180k per week
  • Recruited and hired excellent restaurant staff based on attitude and aptitude
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Regional General Manager

RGM, Fulenwider Enterprises
04.2017 - 11.2019
  • Managed inventory and Food cost for multiple facilities
  • Exceeded restaurant sales goals by 20%
  • Increased customer satisfaction through targeted customer surveys, and implementing top 5 recommendations
  • Recruited and hired excellent restaurant staff based on attitude and aptitude
  • Hired, trained, and supervised management team; delivered periodic performance evaluations, apportioning raises, stock options, and bonus grants for employees
  • Recruited new employees and trained them in good work habits, product information, and effective sale techniques
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Established and maintained operational standards for 3 locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Grew market share by building strong vendor network and customer-oriented retail store and services.
  • Developed brand expansion initiatives across sales, marketing and advertising campaigns.

Food and Beverage Manager/Assistant Event Manager

TopGolf
03.2015 - 04.2017
  • Effectively manage events department doing million dollar sales in 1 month
  • Management of Multi-million dollar P and L and cogs
  • Successfully found ways to cut cost without effecting guest experience
  • Successfully develop 4 associates into promoted hourly manager roles
  • Maintained highest standards for beverage quality and service.
  • Resolved customer complaints involving food or beverage quality and service.
  • Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
  • Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
  • Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
  • Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.

Hospitality Manager

Outback Steakhouse
02.2013 - 03.2015
  • Scheduled work hours for 50 employees to achieve adequate manpower coverage.
  • Increased customer service ratings significantly through personable service.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Monitored guest feedback, using to improve service and departmental operations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Team Leader, Store Trainer

Buffalo Wild Wings
11.2010 - 02.2013
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education

Bachelor of Science -

University of South Carolina - Columbia
Columbia, SC
06.2014

Skills

  • Microsoft Office, Management
  • Demonstrated ability to learn new concepts and skills quickly
  • Excellent clinical, customer service and communication skills
  • P and L - Ordering product -Scheduling - LBW increases -Hiring staff - Performance based scheduling

Additional Information

  • Not willing to relocate; However I am willing to travel

Timeline

GENERAL MANAGER

Rise Brands
11.2019 - Current

Regional General Manager

RGM, Fulenwider Enterprises
04.2017 - 11.2019

Food and Beverage Manager/Assistant Event Manager

TopGolf
03.2015 - 04.2017

Hospitality Manager

Outback Steakhouse
02.2013 - 03.2015

Team Leader, Store Trainer

Buffalo Wild Wings
11.2010 - 02.2013

Bachelor of Science -

University of South Carolina - Columbia

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Silvia Mbadinuju