Silvia M. Klusova
HOUSTON,TX
Summary
Results-oriented professional with strong organizational skills and attention to detail. Capable of managing multiple tasks effectively under tight deadlines. Demonstrated ability to thrive in high-pressure environments, delivering timely and accurate outcomes.
Overview
3
3
years of post-secondary education
32
32
years of professional experience
Work History
Guest services associate
Texas Richmond Co.
Houston, TX
10.2011 - Current
- Checked in and out guests, ensuring a smooth registration process at the front desk.
- Greeted visitors, creating a welcoming and professional atmosphere.
- Scheduled and confirmed appointments, ensuring efficient guest flow.
- Answering and directing phone calls.
- Processed payments and issued receipts, facilitating smooth transactions.
- Responding to emails and general inquiries.
- Collected messages and distributed them to appropriate staff, ensuring timely communication.
Receptionist
Vintage Villas HOTEL
Austin, United States
01.2007 - 01.2009
- Delivered customer service and sales support by utilizing strong communication, organizational, and multitasking skills while maintaining professional appearance and positive attitude.
- Greeted guests and provided exceptional customer service at Vintage Villas Hotel.
- Managed phone calls and routed inquiries to appropriate departments efficiently.
- Scheduled appointments and coordinated with staff to ensure smooth operations.
Lead waitress
St. James Bar & Grill
Houston, United States
01.2001 - 01.2007
- Primary responsibilities: Supervising up to 25 wait staff personnel in their duties.
- Expedited orders, ensured quality control, and assigned specific opening and closing duties to staff.
- Organizes wait staff work schedules on a weekly basis.
Sales Consultant/Receptionist
24 Hour Fitness Sport
Houston, United States
01.2000 - 01.2005
- Responsibilities: Delivered exceptional customer service to enhance client satisfaction, Executed membership sales strategies to attract new members.
- Managed membership account payments and tracked contract expiration.
- Assisted clients in selecting membership plans tailored to individual needs.
- Conducted fitness assessments to identify customer goals and preferences.
- Developed strong relationships with clients to enhance retention and satisfaction.
Marketing Associate
Nivea Cosmetics
, Slovakia
01.1996 - 01.1997
- Executed promotional activities for cosmetics in the vendor consultant role.
- Developed marketing materials for new product launches and campaigns.
- Coordinated social media strategies to enhance brand visibility and engagement.
- Conducted market research to identify consumer trends and preferences.
Assistant Financial Advisor
K & K Consulting
, Slovakia
01.1995 - 01.1997
- Delivered customer service while managing computer operations and preparing tax documents.
- Position relied heavily upon multilingual skills.
- Assisted clients with financial planning and investment strategies.
- Conducted market research to identify investment opportunities for clients.
- Prepared detailed financial reports and presentations for client meetings.
Education
Permanent makeup -
Vogue college
Austin, Texas 09.2010 - 10.2010
Microdermabration, Chemical pells -
Vogue College
Austin, Texas 08.2008 - 08.2009
PCA Skin Diploma -
Vogue College
Austin, Texas 08.2008 - 08.2009
Esthetician Program - Esthetics
Vogue College
Austin, Texas 08.2008 - 08.2009
Associate - English/Literature
Houston Community College
Houston, TexasFashion design - sewing
School of Creative Arts
SlovakiaBachelor of Science - Industrial Chemistry, Technology
Chemisrty college
SlovakiaSkills
- Customer service
- Appointment scheduling
- Payment processing
- Point of Sale
- Excel
- Word
- Outlook
- Microsoft Windows
Hobbies and Interests
- Photography
- Fashion Design
- Sewing
- Art
- Reading
- Makeup
- Fitness
- Travel
Timeline
Guest services associate
Texas Richmond Co.
10.2011 - Current
Permanent makeup -
Vogue college
09.2010 - 10.2010
Microdermabration, Chemical pells -
Vogue College
08.2008 - 08.2009
PCA Skin Diploma -
Vogue College
08.2008 - 08.2009
Esthetician Program - Esthetics
Vogue College
08.2008 - 08.2009
Receptionist
Vintage Villas HOTEL
01.2007 - 01.2009
Lead waitress
St. James Bar & Grill
01.2001 - 01.2007
Sales Consultant/Receptionist
24 Hour Fitness Sport
01.2000 - 01.2005
Marketing Associate
Nivea Cosmetics
01.1996 - 01.1997
Assistant Financial Advisor
K & K Consulting
01.1995 - 01.1997
Associate - English/Literature
Houston Community College
Fashion design - sewing
School of Creative Arts
Bachelor of Science - Industrial Chemistry, Technology
Chemisrty college