Silvia Mogollon
Sterling,VA
Summary
Goal-oriented manager with a proven track record of developing teams and leaders across various companies and positions. Recognized for consistently achieving exceptional results and standards through a strong emphasis on teamwork and hard work. With over 19 years of experience as a Retail Manager, brings reliability, logical thinking, and a commitment to consistently deliver new methods for process improvement and inventory controls. Excels in working cohesively with diverse staff in high-performing organizations, ensuring seamless operations and driving success.
Overview
20
20
years of professional experience
Work History
General Manager
Ulta Beauty Inc.
Dulles Landing, VA
08.2024 - Current
- Manage budgets, sale goals, employee reviews, trainings, schedules, and company standards.
- Manage a diverse team of professionals leaders, fostering a positive work environment and high employee satisfaction while developing current leaders for the next steps in their careers.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with company regulations.
CO-Manager
Ulta Beauty Inc.
Manassas, VA
03.2023 - 08.2024
- Manage Development of Management Team who are direct reports to me to achieve operational excellence
- Trained new management staff from surrounding locations as well to help the development and growth of the district
- Partnered with General Manager to help business growth through sales drivers and selling behaviors
- Facilitated weekly inventory control counts, resulting in a yearly percent improvement in operations and shrink results surpassing LY results
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Oversaw team development according to company standards to further customer satisfaction though company loyalty and credit card focuses
- Initiated inventory control measures to manage and replenish stock, maintain inventory levels and meet customer demand
- Assisted in nearby openings of new locations by taking the acting GM role to help in ensuring the team had the support needed to complete the needed tasks by adhering to a specific timeline
Retail Operations Manager
Ulta Beauty Inc.
Sterling, VA
05.2015 - 03.2023
- Maximized productivity for team of up to 30 employees by prioritizing and delegating tasks, conducting performance reviews and addressing weekly store goals
- Oversaw daily operations processes, including shipments, ad sets and weekly planograms to alleviate discrepancies in weekly workflows
- Uses Mobile Inventory Application to keep accurate records on inventory levels, which improved stock accuracy and helped prevent loss
- Facilitated weekly inventory control counts, resulting in a yearly percent improvement in operations and shrink results surpassing goals given by company
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Oversaw team development according to company standards to further customer satisfaction though company loyalty and credit card focuses
- Initiated inventory control measures to manage and replenish stock, maintain inventory levels and meet customer demand
General Manager
Ulta Beauty
Sterling, VA
02.2014 - 05.2015
- Trained internal staff members on processes, work instructions and procedures to facilitate consistent and seamless company operations
- Hired, coached and mentored team of 20+ prestige and retail sales associates and 4 managers and designed sales and service strategies to improve revenue and retention
- Delivered and implemented engagement, diversity and cultural programs using company reporting tools to improve productivity and enhance staff morale
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Raised collection of more than $2000 in donations for company donations to the Breast Cancer Research Foundation and Save the Children drives
- Organized schedules, workflows and shift coverage to meet expected business demands
Associate Manager
Ulta Beauty
Sterling, VA
12.2011 - 02.2014
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers and training our staff to be as knowledgeable as possible to result in outstanding service
- Took charge of ensuring the company's visual standards are met through changes when weekly ad-sets are performed by adhering to given guidelines while keeping a merchandising eye to changes that would elevate the guest's experience
- Ensured all weekly processes are completed with in their due timeline to adhere to company expectations
- Delegated daily tasks to team members to optimize group productivity
- Assisted General Manager in evaluating employee performance and cultivating improvement initiatives
Inventory/General Manager
Border's Books & Music
Silver Spring, MD
03.2011 - 09.2011
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Collaborated with staff to maximize customer satisfaction, streamline procedures improve bottom-line profitability
- Managed shrink processes and inventory levels for corrective action planning to save costs
- Oversaw and was in charge of the liquidation process when company filed for Chapter 11 Bankruptcy working closely with the liquidation representative by adapting to changed needs in a short amount of time to result in closing the store in a tight timeline successfully
- Ensured a staff 25 to 30 people were scheduled and all paperwork was in order to ensure a smooth transition when the company shut down
Sales Manager
Borders Books & Music
Tyson's Corner, VA
02.2006 - 02.2011
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
- Successfully led key projects which resulted in increased sales through creating events and rallying around advertising published Authors to increase foot traffic and share our store's ability to host events
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
- Planned and executed yearly company incentives
- This included creating excitements within our staff and patrons for our yearly donations for St Jude's Children's Hospital doubling our donations from our goaled metric
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals through our Border's membership card and exceeded initial goals for membership on the first 2 years of launch
Cafe Supervisor
Seattle's Best Coffee
Tysons Corner, VA
08.2005 - 02.2006
- Planned and executed scheduling for staff of 4 to10 and ensured that the café always had adequate coverage to service guests and complete daily duties
- Led complete monthly inventories of operational costs and potentially wasteful practices, resulting in minimal cost increases with ordering of supplies
- Collaborated with General Manager to discuss future adjustments to increase sales and operational efficiency
- Created Schedule to assist with guest satisfaction, Seattle's Best monthly sets for seasonal changes and monthly inventory counts
Education
Associate of Arts - Graphic Design
Art Institute Of Washington
Arlington, VA06.2006
Skills
- Shrink Reduction
- Loss Prevention
- Hiring and Recruiting
- Operational Excellence
- Personnel training and development
- Store Design
- Scheduling and Planning
- Business Growth
- Leadership and team building
- Store operations
- Customer rapport
- Problem resolution
Languages
Spanish
Native or Bilingual
Interests
- Graphic Design
- Crafting and DIY Projects
- Food Tourism
Timeline
General Manager
Ulta Beauty Inc.
08.2024 - Current
CO-Manager
Ulta Beauty Inc.
03.2023 - 08.2024
Retail Operations Manager
Ulta Beauty Inc.
05.2015 - 03.2023
General Manager
Ulta Beauty
02.2014 - 05.2015
Associate Manager
Ulta Beauty
12.2011 - 02.2014
Inventory/General Manager
Border's Books & Music
03.2011 - 09.2011
Sales Manager
Borders Books & Music
02.2006 - 02.2011
Cafe Supervisor
Seattle's Best Coffee
08.2005 - 02.2006
Associate of Arts - Graphic Design
Art Institute Of Washington