Hi, I’m
Silvia Norales
New York,NY
Summary
Culturally competent individual with combined 4+ years of retail experience. Excellent communication skills unified with an analytical and attentive nature. Dedicated to maintaining high level customer satisfaction, surpassing expectations and driving team success.
Overview
6
years of professional experience
Work History
Koeppel Ford
Receptionist/Cashier Team Leader
07.2022 - 04.2023
Job overview
- Operated POS system receiving cash, checks and credit card payments.
- Maintained and filed repair orders, parts invoices, rental forms.
- Simultaneously utilized Microsoft Outlook to communicate with service advisors and Microsoft Excel for financial documentation.
- Managed over 100 calls daily through dealership group phones scheduling appointments according to client needs.
CLEAR
Sports Ambassador
02.2022 - 07.2022
Job overview
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships.
- Increased membership enrollments through brand representation and informing sports fans about benefits of CLEAR.
- Securely verified current members at sport and entertainment venues.
- Exhibited strong communication skills with team members and engaged potential clients.
Romantic Depot
Brand Ambassador/Sales Associate
02.2021 - 01.2022
Job overview
- Created educational video content for Instagram and Tik-tok effectively representing and promoting brand engagement.
- Listened to client issues and desires to identify and recommend optimal intimacy products.
- Stocked merchandise, labeled items arranging according to size or color.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
LUSH Cosmetics
Seasonal Sales Ambassador
11.2019 - 01.2020
Job overview
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Executed effective selling techniques optimizing each customer interaction.
- Increased sales through skin consultations with product demos and knowledge specific to client needs.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Joe & The Juice
Barista and Cashier
02.2019 - 11.2019
Job overview
- Prioritized clients at peak of rushes, ensuring satisfaction quickly and efficiently.
- Followed proper hygienic procedures to maintain bar cleanliness.
- Prepared and served 60+ recipes made with precise ingredient, measurement and sequence.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
H&M
Sales Advisor
09.2017 - 01.2019
Job overview
- Implemented brand marketing and sales campaigns.
- Assisted in product placement and visual merchandising, sustaining attractive and inviting appearance.
- Established customer interactions using SalesForce to capture data in processing system.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service.
Education
Hunter College of The City University of New YorkNew York, NY
Bachelor of Arts from Marketing
07.2025
New Visions Advanced Math & Science IIBronx, NY
High School Diploma
06.2016
Skills
- Product upselling
- Cash Handling
- Item promotion
- Detail-orientated
- Customer consultation
- POS Systems
Timeline
Receptionist/Cashier Team Leader
Koeppel Ford
07.2022 - 04.2023
Sports Ambassador
CLEAR
02.2022 - 07.2022
Brand Ambassador/Sales Associate
Romantic Depot
02.2021 - 01.2022
Seasonal Sales Ambassador
LUSH Cosmetics
11.2019 - 01.2020
Barista and Cashier
Joe & The Juice
02.2019 - 11.2019
Sales Advisor
H&M
09.2017 - 01.2019
Hunter College of The City University of New York
Bachelor of Arts from Marketing
New Visions Advanced Math & Science II
High School Diploma
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