Silvia Quinones
801 Jefferson Ave Lehigh Acres,FL
Summary
Born in Colombia, with over 4 years of experience in the dental industry. Throughout my career, I have developed key skills in dental office management, treatment coordination, patient care, and insurance handling. My experience has allowed me to collaborate efficiently with teams, optimize administrative processes, and ensure patient satisfaction. I am passionate about contributing to an organized and efficient work environment, providing excellent service, and supporting patients throughout their dental treatments.
Overview
4
4
years of professional experience
Work History
Office Manager
Towne Dental Naples
Naples, FL
02.2023 - Current
- Manage the daily operations of the dental office, ensuring smooth patient flow and efficient staff management.
- Coordinate and schedule appointments, managing the calendars of dentists and hygienists to optimize time and reduce cancellations.
- Handle the coordination of dental treatments, providing patients with detailed information on treatment options, costs, and timelines.
- Manage billing and dental insurance processes, including verifying coverage, submitting claims, and resolving issues related to payments and reimbursements.
- Supervise administrative staff, ensuring an organized and efficient work environment.
- Maintain constant communication with dental material and equipment suppliers, managing inventory and placing orders.
Dental Assistant
Caring Dentistry of Naples
Naples, FL
04.2022 - 02.2023
- Welcome and guide patients during appointments and manage patient flow through facility and procedures
- Manage use, cleaning, sterilization and storage of instruments according to the American Dental association standards
- Address patient's concerns, complaints and fears with understanding and empathy, establishing a good patient report
- Prepare instruments and materials for the dentist to use during procedures and pass instruments to the dentist upon request
- Poured impressions to make dental models and whitening trays
- Took dental images and x-rays to identify areas of concern and present them to the dentist for review
- Applied cavity preventing agents, like fluoride and sealants, to protect patients' teeth from decay
- Making crowns and bridges using the CEREC primemill machine
- Explanation and presentation of treatment plans
Dental Assistant
Estero Dental Care
Estero, FL
08.2021 - 04.2022
- Sterilize and disinfect dental instruments, ensuring compliance with infection control standards.
- Assist in various dental procedures, including fillings, extractions, crown placements, and cleanings, ensuring patient comfort and procedure efficiency.
- Perform digital scanning for clear aligners, ensuring precise imaging for treatment planning.
- Take accurate dental impressions for crowns, bridges, and other prosthetic devices.
- Manage and restock dental materials and supplies, ensuring inventory is always well-stocked and organized.
Dental Hygienist Assistant
Charming Smiles of Naples
Naples, FL
03.2021 - 08.2021
- Assist hygienists and dentists in performing dental procedures, including cleaning, polishing, and removing plaque and tartar from teeth.
- Take dental X-rays following safety protocols and ensuring clear images for accurate diagnosis.
- Sterilize and disinfect instruments and equipment according to infection control standards, maintaining a safe and hygienic work environment.
- Prepare the dental office, organize materials, and assist patients during procedures.
- Collaborate in educating patients about proper oral hygiene practices and preventing dental diseases.
Education
Dentist -
Universidad Santo Tomás
ColombiaSkills
- Bilingual (fluent in Spanish and English)
- Fast learner
- Organized
- Teamplayer
- Strong work value
- Management
- Coordination
- Insurance
- Customer Service
- Supervision
- Inventory
- Communication
- Problem-solving
- Dentrix, Dexis
Timeline
Office Manager
Towne Dental Naples
02.2023 - Current
Dental Assistant
Caring Dentistry of Naples
04.2022 - 02.2023
Dental Assistant
Estero Dental Care
08.2021 - 04.2022
Dental Hygienist Assistant
Charming Smiles of Naples
03.2021 - 08.2021
Dentist -
Universidad Santo Tomás