Christian Quintana
Silver Spring,MD
Overview
8
8
years of professional experience
Work History
Office Specialist II
Alexandria Health Department
Alexandria, Virginia
01.2023 - Current
- Field 40+ calls from the Alexandria community per day in regard to COVID-19 regulations and urgent health information
- Schedule vaccination and testing appointments for Alexandria City residents
- Utilize AHD’s database management system to collect and manage patient information for four high traffic clinics
- Deliver in house translation to Spanish-speaking residents and clients
- Provide ad-hoc patient and project support to multiple clinics (Family Planning, WIC, tuberculosis, and immunization)
- Allocate COVID-19 test kits to local libraries, early-education centers, businesses, and other Alexandria City departments
- Compile social service resources to maintain in house records
- Organize and present weekly data reports on call volumes and community needs trends to supervisors and Directors
- Assist women’s health clinic by contacting 30+ vulnerable patients per day to schedule annual visits.
Client Representative/Contact Tracer
Alexandria Health Department
Alexandria, Virginia
04.2021 - 12.2022
- Worked in public outreach to help spread awareness for families in high transmission areas in Alexandria City
- Collaborated with Northern Virginia city employees to compare data numbers on infection rates and assess COVID-19 impact on high risk communities
- Trained all volunteers on call center procedures and appointment scheduling
- Screened 30+ COVID-19 positive residents per day for contact tracing and to supply vital household resources
- Regularly contacted local pharmacies to track output of COVID-19 vaccines.
Therapeutic Recreation Leader
Nannie J Lee Recreation
Alexandria, Virginia
06.2016 - 04.2021
- Managed and trained new recreation staff to ensure they complied with professional standards of care for children with special needs
- Created a safe and nurturing atmosphere for local students with special needs ages 6-15 during afterschool care hours
- Designed educational and recreational activities to engage students and improve their life skills
- De-escalated children with special needs in vulnerable and emotional states
Education
High School Diploma -
Alexandria High School
Alexandria, VA06-2013
Skills
- Customer service
- Verbal/written communication
- Spanish
- Microsoft Office (Word, Outlook, Excel)
- Data entry
Timeline
Office Specialist II
Alexandria Health Department
01.2023 - Current
Client Representative/Contact Tracer
Alexandria Health Department
04.2021 - 12.2022
Therapeutic Recreation Leader
Nannie J Lee Recreation
06.2016 - 04.2021
High School Diploma -
Alexandria High School
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