Silvia Sharpe
San Pablo,CA
Summary
Hardworking administrative professional brings top-notch abilities in reception and clerical work. Equipped to handle office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, electronic medical records and front desk management. Offers successful career history comprising nearly twenty years.
Overview
19
19
years of professional experience
Work History
Insurance Agent
World Financial Group, Inc.
07.2015 - Current
- Responded to customer calls swiftly to resolve issues and answer questions. Managed over 25 calls per day.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Educated clients on insurance policies and procedures.
- Conducted annual reviews of existing policies to update information.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Medical Receptionist
Scott A Rome, MD
12.2009 - 02.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized and maintained patient electronic medical record system to promote quick data finding for staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out, scanned identification and insurance cards, collected payments and reconciled for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability increasing patient flow by 25%.
- Coordinated referrals through insurance and other medical specialists, obtained authorizations for services and documented details in patient charts.
- Assisted with billing tasks.
Surgery Scheduling Coordinator
John B. Long M.D. Professional Corp
08.2004 - 12.2009
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage.
- Coordinated with facilities to set up surgeries for 3 Vascular surgeons.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
License - Life & Accident And Health
California Department of Insurance
San Francisco, CA07.2015
Associate of Arts - Medical Assisting
City College of San Francisco
San Francisco, CA05.2004
Skills
- Customer Service and Assistance
- Form Completion and Submission
- Online Systems
- Critical Thinking
- Patient Database Maintenance
- Regulatory Documentation
- Appointment Scheduling
- Preparing Treatment Rooms
- Workflow Optimization
Languages
Spanish
Professional Working
Timeline
Insurance Agent
World Financial Group, Inc.
07.2015 - Current
Medical Receptionist
Scott A Rome, MD
12.2009 - 02.2018
Surgery Scheduling Coordinator
John B. Long M.D. Professional Corp
08.2004 - 12.2009
License - Life & Accident And Health
California Department of Insurance
Associate of Arts - Medical Assisting
City College of San Francisco
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