Silvia C. Moreno
Uvalde
Summary
Dynamic Case Manager with a proven track record at Texas Workforce Solutions, excelling in problem-solving and case documentation. Adept at empowering clients through informed decision-making and tailored interventions. Recognized for enhancing client satisfaction and effectively managing complex cases while maintaining a positive attitude and strong time management skills.
I have experience as a Bus Aide, assisting the Bus Driver, ensuring safety and order on the bus during transport to and from school, assisting in emergencies, conducting evacuation drills, maintaining cleanliness and communicating with school staff and parents, I also have experience as a Kitchen Aide, and Classroom Aide.
Overview
24
24
years of professional experience
Work History
Case Manager
Texas Workforce Solutions
08.2024 - 08.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Dietary Aide
Avance
10.2020 - 11.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Bus Aide
Community Development Institute
01.2019 - 05.2019
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Liaised with bus driver to conduct emergency evacuation drills.
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
Branch Supervisor
Holiday Finance Corporation
10.2001 - 10.2018
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
Education
Basics/2 Year Child Care Class
Uvalde High School
Uvalde, TX05-1985
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Positive attitude
- Home visits and inspections
- Recruitment
- Multitasking
Languages
Spanish
Full Professional
Timeline
Case Manager
Texas Workforce Solutions
08.2024 - 08.2025
Dietary Aide
Avance
10.2020 - 11.2023
Bus Aide
Community Development Institute
01.2019 - 05.2019
Branch Supervisor
Holiday Finance Corporation
10.2001 - 10.2018
Basics/2 Year Child Care Class
Uvalde High School
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