SILVIA VENZOR
Mesa,AZ
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Well-qualified scheduling professional with good team management skills and motivational approach. Excellent interpersonal, leadership, communication and organizational skills.
Overview
16
16
years of professional experience
Work History
Scheduling Representative
WhiteRabbit.ai
08.2021 - 12.2022
- Mammography outreach program, Contacted patients whom were overdue for annual screening mammograms
- Provided information on why it was important to have annual screening exams by giving then pros and cons
- Managed over 300 calls per day
- Verified and updated patient’s demographics and insurance upon scheduling.
- Set up routine screening mammograms appointments with customers
Mammography Tracker
RadNet
07.2020 - 08.2021
- Managed over 50 calls per day
- Scheduled Breast & Thyroid Biopsy procedures
- Update patient’s demographics and insurance upon scheduling
- Communicated with medical providers and staff to relay procedure results
- Managed breast imaging tracking
- Scanned appropriate documents for all appointments scheduled
- Contact lab for pathology results, & scan reports to patient charts.
Breast Care Coordinator
Arizona Diagnostic Radiology
03.2019 - 07.2020
- Managed multi-phone line system with over 50 calls per day
- Scheduled Breast biopsy procedures
- Managed all breast imaging tracking
- Translated during Biopsy procedures, Mammograms & Breast ULS for all Spanish speaking patients when necessary.
Front Desk Receptionist
SimonMed Women's Biopsy Center
11.2018 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments
- Prepare patient charts with appropriate consent forms
- Pulled pathology reports and fax to ordering providers
- Updated patient charts and demographic information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Women's Care Coordinator
SimonMed Imaging
11.2017 - 11.2018
- Scheduled Breast Biopsy appointments
- Communicated with Medical Providers and staff regarding biopsy results.
- Managed and tracked all breast exams.
- Obtained pathology reports, scanned and faxed results to appropriate Medical Providers
Customer Service Specialist
Simon Med Imaging-Mesa Desert
08.2016 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Registered all Breast Imaging patients for biopsy procedure
- Prepared patient charts for with proper consent forms
- Ordered all medical supplies for biopsy department
- Scheduled and confirmed appointments.
Biopsy Tech Aide
Simon Med Imaging-Women's And Biopsy Center Inc.
01.2014 - 08.2016
- Handled specimen and slides & filled out appropriate lab requisitions
- Prepared all Surgical trays using sterile technique
- Communicated with medical providers and staff regarding biopsy results
- Ordered medical supplies, medications and monitored expiration dates..
Supervisor
SimonMed Imaging Women's And Biopsy Center Inc.
08.2012 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance and completed registration process
- Prepared patient charts with necessary consent forms
- Interacted with providers such as Doctors and other medical providers regarding medical reports and procedures
- Ordered necessary medical supplies
- Scheduled and confirmed patient appointments for Breast and Thyroid Biopsies.
- Monitored workflow to improve employee time management and increase productivity.
Customer Service Specialist
Simon Med Imaging -Mesa Greenfield
06.2007 - 08.2012
- Pleasantly greeted customers upon check in
- Professionally and courteously verified appointments times with patients
- Scheduled appointments, registered patients and updated demographics.
- Answered constant flow of customer calls with minimal wait times
Education
Dipolma - Medical Assistant
UEI College
Mesa, AZ12.2023
High School Diploma -
Mesa High School
Mesa, AZ05.2004
Skills
- Medical terminology knowledge
- Appointment Scheduling and Confirmation
- Patient Flow
- Excellent verbal communication skills
- Bilingual English and Spanish
- Fast learner and multi-tasked
- Medical Histories and Vital Statistics
Timeline
Scheduling Representative
WhiteRabbit.ai
08.2021 - 12.2022
Mammography Tracker
RadNet
07.2020 - 08.2021
Breast Care Coordinator
Arizona Diagnostic Radiology
03.2019 - 07.2020
Front Desk Receptionist
SimonMed Women's Biopsy Center
11.2018 - 03.2019
Women's Care Coordinator
SimonMed Imaging
11.2017 - 11.2018
Customer Service Specialist
Simon Med Imaging-Mesa Desert
08.2016 - 11.2017
Biopsy Tech Aide
Simon Med Imaging-Women's And Biopsy Center Inc.
01.2014 - 08.2016
Supervisor
SimonMed Imaging Women's And Biopsy Center Inc.
08.2012 - 01.2014
Customer Service Specialist
Simon Med Imaging -Mesa Greenfield
06.2007 - 08.2012
Dipolma - Medical Assistant
UEI College
High School Diploma -
Mesa High School
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