Silvia Kedis
Philadelphia,PA
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Jaguar Land Rover UK
10.2023 - Current
- Deliver exceptional customer experiences, engage eectively with both customers and internal teams, identify and address customer issues promptly and eectively, optimize operational processes, use data and metrics to drive decision-making, as well as possessing a solid understanding of the automotive industry and market trends to stay ahead of customer preferences .
BDC Service Coordinator
Porsche Dealership
08.2020 - Current
- Create service opportunities, coordinate service and appointments, promote sale of products and services, advise clients on required services, assign tasks to advisors, evaluate and quote service pricing, Answer inbound calls, and make outbound calls in a professional setting for a luxury brand.te and quote service pricing, and make outbound calls to bring in service sales in a professional setting.
Summer Camp and Sunday School Teacher
St. George Orthodox Church
01.2020 - Current
- Currently teach a summer camp course for kids aged 5-12 Currently teach Sunday school every week
Patient and Medical Equipment Transporter
08.2020 - 07.2022
- Provide safe and ecient transportation for patients to and from healthcare facilities while practicing strict adherence to medical protocols and safety guidelines to create a positive patient experience.
Laboratory Teacher's Assistant
St. Joseph's University
08.2021 - 05.2022
- Worked in a Microbiology lab to prepare species for students, aid with and explain experiments, and evaluate the work done by students.
Institutional Advancement
St. Joseph's University
08.2020 - 05.2022
- Secure financial support, manage alumni relations, and use eective communication strategies to advance the institution's mission and objectives by developing strategic fundraising initiatives, creating donor relationships, and encouraging enhanced organizational growth.
Volunteer
Give Kids a Smile
10.2019 - 05.2021
- Volunteer for PCCY, schedule appointments for children with and without health insurance at participating dental oocesces, filling out paperwork and intake forms for each child, rescheduling and reminder calls
Education
Biomedical Sciences
St. Joseph's University
Philadelphia, Pa01.2023
Daniel Boone Area High School
Birdsboro, Pa06.2020
Skills
- Skilled professional with strong communication skills
- Adept at using technology and achieving goals with punctuality
- Fluent in two languages
- Organized and able to adapt in diverse environments
- Experienced in conflict resolution and delivering exceptional customer service
- Excelling in collaborative settings through leadership and effective time management
- Proficient in pricing strategy, data entry, and providing financial advisory services
- Customer Buying Habits
Awards
President of OCCM at St. Joseph's University
Languages
Arabic
Native or Bilingual
Timeline
Customer Experience Manager
Jaguar Land Rover UK
10.2023 - Current
Laboratory Teacher's Assistant
St. Joseph's University
08.2021 - 05.2022
BDC Service Coordinator
Porsche Dealership
08.2020 - Current
Patient and Medical Equipment Transporter
08.2020 - 07.2022
Institutional Advancement
St. Joseph's University
08.2020 - 05.2022
Summer Camp and Sunday School Teacher
St. George Orthodox Church
01.2020 - Current
Volunteer
Give Kids a Smile
10.2019 - 05.2021
Biomedical Sciences
St. Joseph's University
Daniel Boone Area High School
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