Silvio Cifuentes
Summary
Driven sales profession with a passion of aligning customers to solutions that fit their unique business. Proven ability to analyze data in SalesForce and identify trends within the manufacturing & event spaces. Potential Client Hunter & Team Lead with excellent collaboration skills to close deals and keep clients faithful to business
Overview
13
13
years of professional experience
Work History
Sales Director / Operations Manager
Momentum Mixology
08.2023 - Current
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
- Boosted sales revenue by $500k developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
- Increased average deal size by upselling additional products and services to existing clients.
Captain
Pro Event Staffing
03.2024 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
Banquet Captain
Compass Group/CxRA
11.2017 - Current
- Discussed set up and service for events with client & sales director for events of $1M / 1500+ guests; Venues: Guggenheim, AMNH, USS Intrepid, Viacom, the Met, Google, Kennedy center, Time inc
- Assigned Servers, Bartenders, & Back of House to their duties and positions
- Received and processed itinerary and dietary restrictions for event execution
Service Agreement & SaaS Renewals
FARO Technologies
06.2023 - 02.2024
- Called existing customers to uncover their usage of FARO devices and inquire about renewals
- Responsible for 25% of FARO's revenue through five vacant account manager territories
- Consistently met companies KPI at 20 calls per day and following up with open quotes
Product Manager
FARO Technologies
03.2023 - 06.2023
- Conducted market research on latest laser scanning technology to identify industry trends
- Ran data analysis to uncover the value and ROI of FARO
- Presented findings to SET team via presentation
- What customers find valuable/ roi and presented findings to SET team
Account Manager
FARO Technologies
12.2022 - 03.2023
- Proactively identified customer needs and recommended laser scanning solutions to solve Architecture, Engineering, and Construction industry challenges
- Maintained strong customer relationships to ensure customer satisfaction by following up in a timely manner
- Conducted seven demos with clients to showcase product utilization and acquired three new customers
Field Applications Engineer
FARO Technologies
06.2022 - 11.2022
- Conducted eight hardware & software trainings for new customers for the Focus Premium Laser Scanner
- Attended MetalCon and World of Facade as the technical expertise Brand Representative technical
- Three on-site implementations of FARO's Swift products, both SaaS & Hardware
Census Enumerator
US Federal Census Bureau
03.2020 - 10.2020
- Data collection of households demographics and analyzed discrepancies in filing
- Conducted interviews and created reports for assigned areas
Junior Civil Engineer
Department of Transportation
05.2018 - 08.2018
- Contributed to the successful completion of bicycle lane projects by diligently following established engineering principles and industry best practices.
- Conducted thorough soil testing and analysis to identify potential geotechnical risks before commencing on-site work.
- Collaborated with multidisciplinary teams to achieve successful project outcomes within budget and time constraints.
- Aided in the development of detailed 3D models using advanced software tools, providing clear visual representations of proposed structures for clients'' understanding.
Engineering Intern for STV & WSP
2nd Avenue Subway Phase 2 Partnership
05.2017 - 10.2017
- Assisted the mechanical engineering design teams in preparation of conceptual constructions using former contracted sketches of underground subway tunnels
- Performed calculations for duct measurements to verify HVAC concerns in Microstation CAD
BallPerson / Player Escort
Us Open Tennis Championships
08.2012 - 09.2024
- Created, directed and promoted tennis leagues, clinics, tournaments, camps and special events to attract and maintain tennis player interest.
- Maintained professionalism when attending sporting and media events as USTA representative.
- Adapted quickly to changing game plans and strategies.
- Managed Escort Teams in largest Global Tennis Tournament
Education
BSE - Mechanical Engineering
City College of New York - Grove School of Eng.
High School Diploma -
Forest Hills High School
Queens, NYSkills
- B2B & B2C Sales
- Salesforce & Seismic
- TripleSeat Software & Ubeya
- Teamwork and collaboration
- Excellent telephone etiquette &
communication skills - Active listening of client and staff needs
- FARO SCENE (SaaS), Microstation, Solidworks, Microsoft Suite & AutoCad Proficient
- Technical Competence
- Documentation of Safety & Security
procedures - Decision-making
- Fluent Professional Spanish
- Emergency management
Languages
Spanish
Full Professional
Timeline
Captain
Pro Event Staffing
03.2024 - Current
Sales Director / Operations Manager
Momentum Mixology
08.2023 - Current
Service Agreement & SaaS Renewals
FARO Technologies
06.2023 - 02.2024
Product Manager
FARO Technologies
03.2023 - 06.2023
Account Manager
FARO Technologies
12.2022 - 03.2023
Field Applications Engineer
FARO Technologies
06.2022 - 11.2022
Census Enumerator
US Federal Census Bureau
03.2020 - 10.2020
Junior Civil Engineer
Department of Transportation
05.2018 - 08.2018
Banquet Captain
Compass Group/CxRA
11.2017 - Current
Engineering Intern for STV & WSP
2nd Avenue Subway Phase 2 Partnership
05.2017 - 10.2017
BallPerson / Player Escort
Us Open Tennis Championships
08.2012 - 09.2024
BSE - Mechanical Engineering
City College of New York - Grove School of Eng.
High School Diploma -
Forest Hills High School
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