Sim Philipp
Folsom,CA
Summary
Accomplished professional with a proven track record in customer service and tax preparation, notably at Jackson Hewitt. Skilled in problem-solving and time management, I excel in high-pressure environments, ensuring accuracy and client satisfaction. Demonstrated ability to maintain a clean driving record, underscoring reliability and adherence to safety standards.
Overview
6
6
years of professional experience
Work History
Driver
Lyft Inc
02.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Tax Preparer
Jackson Hewitt
12.2023 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Tax Technician
Franchise Tax Board
01.2020 - 12.2020
- Assisted clients in understanding tax regulations and provided tailored recommendations to maximize deductions.
- Built long-lasting relationships with clients through personalized service and expert advice on tax matters.
- Conducted thorough research on complex tax issues, providing accurate guidance to both colleagues and clients alike.
- Reduced errors in tax filings by meticulously analyzing financial records for accuracy.
Education
Bachelor of Arts - History
Sacramento State
Sacramento, CA12-2003
High School Diploma -
Vinatage High
Napa, CA06-1986
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Timeline
Tax Preparer
Jackson Hewitt
12.2023 - 04.2024
Tax Technician
Franchise Tax Board
01.2020 - 12.2020
Driver
Lyft Inc
02.2019 - Current
Bachelor of Arts - History
Sacramento State
High School Diploma -
Vinatage High
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