Siman Yang
New York,NY
Summary
Dynamic professional with proven expertise in organization and time management, honed as a Receptionist at The Spa Lounge and as a Manager at Golden Tree. Excelled in enhancing customer satisfaction through strategic planning and effective problem-solving. Skilled in CRM and team leadership, significantly improving operational efficiency and client relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Hagerty
New York, NY
07.2024 - Current
Receptionist
The Spa Lounge
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Manager
Golden Tree
03.2019 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate Degree In Nursing -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Business Planning
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Relationship Management (CRM)
Certification
Property & Casualty license
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
Hagerty
07.2024 - Current
Receptionist
The Spa Lounge
05.2024 - Current
Manager
Golden Tree
03.2019 - 08.2023
Property & Casualty license
Associate Degree In Nursing -
LaGuardia Community College of The City University of New York
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