Shakiaya Euline
Alorica
Miami,FL
1
Certification
11
years of professional experience
Assisted in achieving revenue and profit goals while managing inventory shrinkage and loss percentages. Supported inventory monitoring, merchandising oversight, and stock rotation to reduce obsolescence. Engaged with customers to resolve issues and foster strong relationships, contributing to high customer satisfaction and loyalty.
Work History
Customer Service Representative
1 Year 6 Months- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Managed complex customer issues, collaborating with cross-functional teams to enhance service
- Analyzed customer feedback to identify trends, driving improvements in service quality and satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Material Handler
7 Months- Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control
- Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler
- Maintained cleanliness of work area, adhering to sanitation standards set by the company
- Participated actively in team meetings providing insights into process improvement opportunities
- Managed material flow to support production schedules and minimize downtime
Store Manager
1 Year 4 Months- Managed store and daily cash deposits
- Managed the scheduling, recruiting, hiring and training of new store employees
- Supervised employees to maintain goals to meet corporate objectives
- Managed staff activities
- Managed nightly register, cash and sales totals
Assistant Store Manager
3 Years 3 Months- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Supervised associates in processing credit, debit, and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Customer Service Associate
1 Year 7 Months- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High school Diploma
Skills
Management
Merchandising
POS systems operations
Store Management
Retail Sales
Upselling
Customer Service
Sales Experience
Auditing
Schematics
Stock management
Material handling
Loading and unloading
Teamwork and collaboration
Certification
Driver's License
Awards
Assistant store manager, April 2022, Outstanding leadership
Timeline
Customer Service Representative
Alorica
04.2025 - CurrentRead More
Material Handler
FedEx
08.2024 - 03.2025Read More
Store Manager
Family Dollar
07.2022 - 11.2023Read More
Assistant Store Manager
Family Dollar
04.2019 - 07.2022Read More
Customer Service Associate
Walgreens Boots Alliance
06.2015 - 01.2017Read More
Miami Central Senior High
High school Diploma
Read More