Simon Hannawald
Austin,USA
Summary
Motivated and hardworking professional with a range of experience in sales and customer retention.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Product Specialist and Sales Representative
Roger Beasley Mazda
03.2022 - Current
- Manage the complete customer lifecycle from discovery through delivery, providing consultative guidance that aligns vehicle solutions with customer needs.
- Build long-term client relationships through proactive communication, product education, and post-sale follow-up, resulting in exceptional customer experiences and repeat business.
- Deliver in-depth product demonstrations highlighting vehicle technology, safety, financing, and ownership benefits to support confident purchasing decisions.
- Coordinate with sales, finance, service, and management teams to ensure seamless transactions and an exceptional customer experience.
- Utilize CRM and dealership management software to manage customer communications, pipeline activity, and prospecting opportunities.
- Planned and executed community outreach and partnership events with organizations including the University of Texas and Austin ISD, representing the dealership, strengthening community relationships, and generating brand awareness and customer engagement.
Staff Lead/Waiter/Events Coordinator
EVO Entertainment Group
02.2021 - 03.2022
- Worked at a Theatre Venue with a Restaurant and Bar in-service.
- Handled up to 300 guest a day
- Handled food, drink, and cocktail orders frequently
- Served meals, drinks, and alcohol in a timely, safe, and professional manner.
- Ensured guests’ needs were met promptly
- Managed cash, check, & credit orders
- Maintained a clean work area at all times
- Kept a clear, organized mental task list at all times to best serve guest members.
- Assisted in hiring, retaining, and training new and current staff.
- At end of business day, complete financial statements and submit them to management for review.
- Coordinate events such as birthdays, games and other large gatherings by identifying customer needs.
- Communicate with Management and outside vendors when needed to obtain materials and supplies for special events and catering.
- Plan, Schedule and coordinate with clients, management, and other staff to ensure events and related activities occur as anticipated.
- Gather and assess various competitive quotes and cost options from various vendors to determine best value for the company’s use.
- Coordinate with the Marketing Team to build momentum and ensure a consistent marketing theme throughout our physical and virtual environments.
- Alleviated customer concerns, questions, or comments about or of the Venue so the customer may feel welcomed.
Store Manager
Dairy Queen
05.2018 - 11.2020
- Managed store inventory
- Supervised and led team through shifts
- Ensure customer and staff satisfaction in a fast pace working environment
- Provided high standard customer service
- Supervised daily operations in a fast-paced food service environment, ensuring team performance aligned with DQ's Pride Method standards for safety, quality, and consistency
- Maintained a clean, organized, and hazard-free workspace, promoting food safety and compliance with health regulations
- Led by example with a positive, customer-first attitude, fostering a welcoming environment and handling guest concerns with professionalism and care
- Trained and coached team members on proper food preparation, equipment use, and store procedures to boost productivity and service standards
- Managed inventory and restocked supplies, including safely lifting and moving items over 50 pounds, to support continuous service and cleanliness
- Coordinated shift operations, including scheduling, task delegation, and closing procedures, often during physically demanding 8–10 hour shifts
- Worked efficiently alongside team members to meet peak-hour demands, ensuring timely preparation of DQ signature creations and order accuracy
Server/Waiter
Carmona's Tex-Mex & Cantina
08.2018 - 07.2019
- Given a courteous and professional guest interaction, balancing hospitality with quickness within a fast-moving restaurant scenario
- Clearly communicated menu offerings and dietary accommodations to ensure accurate orders and customer satisfaction
- Managed front-of-house activities, including reception of visitors, waiting list management, and seat arrangement to enable smooth movement and reduce waiting time periods
- Kept composure and professionalism intact during guest concern resolution, showing excellent problem-solving and communication skills
- Worked closely with kitchen and bar staff to ensure timely service and a seamless dining experience
- Efficiently managed payments, handled checks, and cash-handling procedures with responsibility and attention to detail
- Always maintained cleanliness, safety, and food-handling practices in conformity with health regulations
Education
Nursing (Some College) - undefined
Texas State University
San Marcos, TX01.2021
Nursing (Some College) - undefined
Texas A&M University
Texarkana, TX01.2020
Accounting (Some College) - undefined
Trinity Valley Community College
Athens, TX05.2019
High school diploma - undefined
Wills Point High School
Wills Point, TX01.2019
Skills
Managing teams in a customer support role
Active listening
Presentations for conferences or internal meetings
Time management
Process improvement
Critical thinking
Communication skills
Leadership
Client rapport building
Negotiation
Professionalism
Customer engagement
Microsoft Office
Interpersonal skills
Customer satisfaction
Conflict management
Product presentation
Microsoft Excel
CRM software
Client interaction via phone call
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Product Specialist and Sales Representative
Roger Beasley Mazda
03.2022 - Current
Staff Lead/Waiter/Events Coordinator
EVO Entertainment Group
02.2021 - 03.2022
Server/Waiter
Carmona's Tex-Mex & Cantina
08.2018 - 07.2019
Store Manager
Dairy Queen
05.2018 - 11.2020
High school diploma - undefined
Wills Point High School
Accounting (Some College) - undefined
Trinity Valley Community College
Nursing (Some College) - undefined
Texas A&M University
Nursing (Some College) - undefined
Texas State University