Simon Maxey
Dallas,TX
Summary
Results-driven Server with extensive experience in high-volume and diverse restaurant settings. Demonstrated expertise in delivering exceptional guest service while fostering positive relationships with team members. Proficient in order and payment processing, implementing effective upselling strategies, and maintaining clean and organized dining areas. Aims to elevate customer satisfaction through memorable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Papa Bros Steakhouse
Dallas, TX
01.2025 - Current
- Cultivated strong connections with guests for memorable experiences.
- Excelled in managing large areas within a dynamic setting, ensuring timely service of meals and drinks.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Enhanced team performance through training on company standards, menu insights, and customer interaction tactics.
Fine Dining Server
Zeppole
Grapevine, TX
11.2024 - 01.2025
- Company Overview: Fine dining restaurant located in Gaylord Texan Resort, specializing in personalized dining experiences
- Provide high-level customer service to VIP and corporate clients, delivering personalized dining experiences in a luxury resort environment
- Manage multiple high-value tables simultaneously, exceeding guest expectations through effective communication, menu knowledge, and impeccable service
- Collaborate with team members to ensure smooth operations, contributing to increased sales and customer satisfaction
- Upsell wine pairings, daily specials, and premium menu items, consistently surpassing sales targets and enhancing revenue
- Fine dining restaurant located in Gaylord Texan Resort, specializing in personalized dining experiences
Lead Server
North Italia
Dallas, TX
03.2023 - 08.2024
- Delivered high-quality service in a high-end, fast-paced environment, ensuring guest satisfaction through timely, accurate, and friendly service
- Managed a large section of tables, balancing food and drink orders while maintaining attention to detail and adherence to health and safety standards
- Collaborated with kitchen and bar staff to optimize service efficiency and streamline operations
- Utilized POS systems to process transactions and ensure order accuracy, contributing to a smooth and efficient service flow
New Car Sales Representative
Young Chevrolet
Dallas, TX
12.2023 - 05.2024
- Assisted customers in identifying their vehicle needs, providing tailored recommendations and information to support the buying decision process
- Negotiated pricing and facilitated financing options, consistently achieving and surpassing monthly sales targets
- Developed strong customer relationships by providing exceptional service, resulting in a high rate of customer satisfaction and repeat business
- Contributed to dealership growth by promoting promotions and upselling additional products and services
Server Trainer
Bubba's 33
Mesquite, TX
01.2021 - 04.2023
- Delivered consistent, high-quality service in a busy, family-friendly dining establishment, ensuring customers received an exceptional dining experience
- Processed orders and transactions using POS systems, while maintaining cleanliness and organization in dining areas
- Provided personalized service by addressing customer inquiries, resolving complaints, and ensuring complete satisfaction
Server
Texas Roadhouse
San Angelo, TX
01.2020 - 12.2021
- Provided food and beverage service to customers, ensuring a high level of customer satisfaction and repeat business
- Managed order accuracy and communicated directly with kitchen staff to ensure timely service
- Processed payments and handled customer issues promptly and professionally, maintaining a positive dining experience
Service Department Representative (Welder Assistant)
Cleaver Brooks
Dallas, TX
01.2018 - 01.2019
- Assisted with the repair and maintenance of industrial piping systems, ensuring compliance with job specifications and safety regulations
- Worked with a team of service professionals to address issues related to mechanical systems and machinery
- Supported the team with project-related tasks, meeting deadlines and delivering quality results in an industrial setting
Education
Bachelor of Business Administration - Marketing
Angelo State University
Skills
- Exceptional customer service
- Strong communication skills
- Detail-oriented
- Tableside etiquette
- Banquet coordination
- Relationship management
- High volume dining
- Wine pairing
- Suggestive selling
- Calm demeanor
Timeline
Server
Papa Bros Steakhouse
01.2025 - Current
Fine Dining Server
Zeppole
11.2024 - 01.2025
New Car Sales Representative
Young Chevrolet
12.2023 - 05.2024
Lead Server
North Italia
03.2023 - 08.2024
Server Trainer
Bubba's 33
01.2021 - 04.2023
Server
Texas Roadhouse
01.2020 - 12.2021
Service Department Representative (Welder Assistant)
Cleaver Brooks
01.2018 - 01.2019
Bachelor of Business Administration - Marketing
Angelo State University
Similar Profiles
Richard L. MooreRichard L. Moore
Server at Pappas Bros. SteakhouseServer at Pappas Bros. Steakhouse
Angela TabladaAngela Tablada
Office Administrator at Pappas Bros. SteakhouseOffice Administrator at Pappas Bros. Steakhouse
Abi TheallAbi Theall
Papa Murphy's at Papa Murphy's, Papa LTPapa Murphy's at Papa Murphy's, Papa LT
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO