SIMON PAVERD
Ridgefield
Summary
Friendly IT Support specialist with 5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT GQO Manufacturing Support Technician
Stryker
09.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Work with engineers on embedded operating systems for manufacturing/production machinery
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Utilized and managed print servers, Active Directory, Microsoft 365, Azure, Entra, and ServiceNow
- Explained technical information in clear terms to promote better understanding for non-technical users.
Information Technology Support Specialist
Intercontinental Technology LLC
09.2020 - 09.2024
- IT Support Specialist - Providing IT support remotely and on-site for clients
- My position as an IT support specialist includes managing Wireless Networks with Unifi, running cybersecurity awareness training campaigns, hardware/software installation and implementation, installing and configuring operating systems such as Microsoft Windows and/or Linux, managing Windows Server including Entra/Azure and Active Directory, and maintaining Microsoft 365 and Defender for clients
Education
Bachelors - History
University of Delaware
Newark, Delaware03.2025
Skills
- IT Technical Support/Troubleshooting
- MangeEngine Endpoint Central
- Remote End user patch management and support
- Managing/maintaining IT Infrastructure
- Microsoft Windows Support - Windows XP, Vista, 7, 8, 10, 11
- On-site customer support
- Active Directory support
- Ubiquity Unifi Wireless network management
- VoIP Systems (3CX)
- Troubleshooting Hardware/Software
- Backup, recovery, and imaging
- Managing Cybersecurity Awareness Training (KnowBe4)
- Duo Security 2FA
- Multi-factor authentication
- Yubikeys
- VMware ESXi
- Virtual Machine management
- User training
- Arista NG Firewall
- Blocking source countries
- Blocking IP addresses
- Application support
- Network configuration
- Embedded OS within Manufacturing Machinery
Accomplishments
3CX Certified
Google Support Fundamentals Certification
Certification
- Google Support Fundamentals, 12/01/23, 02/01/24, Google's IT Support Fundamentals provides and teaches the bases for IT support including operating systems software, hardware, and customer service.
- 3CX Basic, 06/01/23, 07/01/23, 3CX is a Voice Over IP solution to manage phone provisioning, extensions, SIP Trunks and more. This certification covers the installation and managing of a 3CX server, both in-house and in the cloud.
Timeline
IT GQO Manufacturing Support Technician
Stryker
09.2024 - Current
Information Technology Support Specialist
Intercontinental Technology LLC
09.2020 - 09.2024
Bachelors - History
University of Delaware
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