Simon Schlatter
Summary
Dynamic Sales Associate with adaptable skills in fast-paced environments. Known for strong customer service and relationship management, contributing to high satisfaction rates. Ready to support team objectives and enhance overall client experiences. Extremely passionate about the automotive industry and eager to add value to any team
Overview
4
4
years of professional experience
Work History
Sales Associate
Highgate Motors
Barrington
02.2025 - Current
- Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
- Assisted customers in locating products and provided tailored advice, improving their shopping experience.
- Educated customers on product features and benefits, facilitating informed purchasing decisions that led to increased customer satisfaction.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Upsold additional items by assessing customer needs and interests.
- Handled incoming calls, providing accurate information about store products and services to enhance customer engagement.
- Performed cashier duties, including processing payments and issuing receipts.
- Collaborated with sales team to achieve collective performance targets, contributing to overall store success.
Loaner Vehicle Advisor
Napleton Cadillac Bentley Rolls-Royce
Northbrook
06.2023 - 02.2025
- Cultivated strong client relationships, resulting in increased customer satisfaction and loyalty.
- Resolved customer inquiries and concerns promptly and effectively.
- Assisted customers with vehicle selection and rental agreements, ensuring optimal fit for needs.
- Conducted thorough vehicle inspections before and after rental periods.
- Managed inventory of rental vehicles, ensuring optimal availability and timely maintenance.
- Performed basic maintenance including tire pressure checks and fluid level assessments.
- Coordinated with maintenance and sales teams to streamline operations and enhance service delivery.
- Provided detailed product knowledge on Cadillac models.
Service Porter
Napleton Chrysler Jeep Dodge Ram
Arlington Heights
09.2022 - 04.2023
- Delivered completed vehicles to customers, ensuring satisfaction through attention to detail.
- Transported completed vehicles back to the customer's residence or place of business.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Supported technicians by efficiently retrieving tools and parts, facilitating timely vehicle maintenance.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Performed cleaning and maintenance tasks to ensure facility cleanliness.
- Adapted to fast-paced work conditions while successfully completing assigned responsibilities.
- Assisted with snow removal and management of winter upkeep.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
Education
High School Diploma -
Buffalo Grove Highschool
Buffalo Grove, IL06-2023
Skills
- Sales techniques and strategies
- Customer relationship management
- Product knowledge and demonstrations
- Financial loan acquisition
- Problem solving and resolution
- Vehicle Inventory sourcing and management
- Effective communication skills
- Exceptional customer service
- Adaptability in fast-paced environments
- Strong negotiation skills and techniques
- Interpersonal skills and value assessments
Timeline
Sales Associate
Highgate Motors
02.2025 - Current
Loaner Vehicle Advisor
Napleton Cadillac Bentley Rolls-Royce
06.2023 - 02.2025
Service Porter
Napleton Chrysler Jeep Dodge Ram
09.2022 - 04.2023
High School Diploma -
Buffalo Grove Highschool