SIMON WILLIAMS
Dallas,TX
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
19
19
years of professional experience
Work History
IT Support Specialist
NEC Technologies
12.2023 - 05.2025
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Security Officer
Denali Universal Services
05.2020 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
2 Apprentice Electrician
JMEG Electrical Contractors
03.2019 - 05.2020
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
CALL CENTER REPRESENTATIVE
PFS Web
10.2016 - 01.2019
- Meet company sales goals by utilizing sales techniques and communicating product knowledge to the customer
- Recommend merchandise selections or help to locate or obtain merchandise based on customers' needs.
- Maintain standards in merchandise handling, presentation, loss prevention, and all other duties directed by management.
- Maintain knowledge of current sales and promotions; maintains pricing and marketing standards.
CAREER TRANSITION SPECIALIST
North Texas Job Corp Center
06.2011 - 01.2016
- Provided former enrollee and graduates transitional services.
- Counsel individuals to help them understand and overcome personal, social, or behavioral barriers affecting their goals.
- Maintain accurate and complete student records as required by laws, district policies and administrative regulation.
- Provide students with degree programs and admission requirements.
- Interview students to obtain employment history, career goals, and identify employment barriers.
ADMISSION COUNSELOR
North Texas Job Corp Center
10.2006 - 01.2010
- Select applicants who meet suitability and eligibility requirements.
- Provide students with information on college degree programs, admission requirements, financial aid opportunities, technical schools, and apprenticeship programs.
- Taught classes with presentations and information sessions related to education and career planning.
- Provide information to staff involved in helping students or graduates pursue employment opportunities.
- Review transcripts to ensure students meet graduation or college entrance requirements.
Education
No Degree - IT Network Security
My Computer Career
Arlington, Texas01-2024
A.S. Degree - Biblical Studies
Rhema Bible College
01.1999
Skills
- Microsoft: word, excel, publisher and outlook Google, messenger, hangouts, and zoom
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Ticket management
Languages
English
Full Professional
Timeline
IT Support Specialist
NEC Technologies
12.2023 - 05.2025
Security Officer
Denali Universal Services
05.2020 - 01.2024
2 Apprentice Electrician
JMEG Electrical Contractors
03.2019 - 05.2020
CALL CENTER REPRESENTATIVE
PFS Web
10.2016 - 01.2019
CAREER TRANSITION SPECIALIST
North Texas Job Corp Center
06.2011 - 01.2016
ADMISSION COUNSELOR
North Texas Job Corp Center
10.2006 - 01.2010
No Degree - IT Network Security
My Computer Career
A.S. Degree - Biblical Studies
Rhema Bible College
JOB SUMMARY
- Security 2021-present
- Electrician 2019-2021
- PFS Web 2016-2019
- North Tx Job Corp 2011-2016
- North Tx Job Corp 2006-2010
- Woodgrain Distribution 2001-2006
CONTACT
- PHONE: 214-370-5765
- VITALS 4060 Preferred Place apt. 910 Dallas, Texas 75237
- EMAIL: Will.simG2C@gmail.com
Awards
2002 – Employee of the Year, 2004 – Employee of the Year, 2008 – Top Performer of the Year/Keynote Speaker, 2014 – Chief of Crime Beat
JOB SUMMARY
- Security 2021-present
- Electrician 2019-2021
- PFS Web 2016-2019
- North Tx Job Corp 2011-2016
- North Tx Job Corp 2006-2010
- Woodgrain Distribution 2001-2006
CONTACT
- PHONE: 214-370-5765
- VITALS 4060 Preferred Place apt. 910 Dallas, Texas 75237
- EMAIL: Will.simG2C@gmail.com
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