Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant

Simona Corbin

Houston,TX

Summary

Successful Client Service Associate with 25 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Amegy Bank NA
06.2000 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.

LEAD TELLER

Amegy Bank
01.2009 - 06.2016
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified potential needs through observation, questioning, and listening.

ASSOCIATE PERSONAL BANKER

Amegy Bank
01.2005 - 01.2009
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.

TELLER III/Teller

Klein Bank
01.2000 - 01.2005
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

CERTIFIED NURSE ASSISTANT -

CYFAIR COLLEGE
Houston, TX
02.2004

DIPLOMA -

WESTFIELD HIGH SCHOOL
HOUSTON, TX
05.2000

Skills

  • Goal-Oriented
  • Strong Work Ethic
  • Patience and Tolerance
  • Customer Service

Accomplishments

  • Excellent record of scoring 100% on mystery shops
  • Multiple Awards providing Quality Services
  • Yearly Certificate of Accomplishments
  • Rapid 10-key data entry
  • Office Word 2010
  • Microsoft Excel
  • Windows XP
  • Outlook
  • Right Fax/Scanner
  • Telephone Interpersonal Skills
  • Strong ability to multi task
  • Train and Supervise New Hires
  • Manage Files and Records
  • Detailed Oriented

Timeline

LEAD TELLER

Amegy Bank
01.2009 - 06.2016

ASSOCIATE PERSONAL BANKER

Amegy Bank
01.2005 - 01.2009

Customer Service Representative

Amegy Bank NA
06.2000 - Current

TELLER III/Teller

Klein Bank
01.2000 - 01.2005

CERTIFIED NURSE ASSISTANT -

CYFAIR COLLEGE

DIPLOMA -

WESTFIELD HIGH SCHOOL

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Simona Corbin