Simona Iqbal
Anaheim,CA
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
10
10
years of professional experience
Work History
Paraprofessional Crisis Counselor
Didi Hirsch Mental Health
Los Angeles, CA
07.2022 - Current
- Conversed and helped stabilize individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening, empathy, and collaborative problem-solving to connect with callers and address concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Maintained confidentiality of records relating to callers.
Manager
Uniqlo LLC
Costa Mesa, CA
03.2018 - 01.2022
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Event Coordinator Specialist
Dream Decor
Anaheim, CA
01.2016 - 10.2021
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Coordinated schedules and timelines for events.
- Organized, coordinated and deployed banquets, fundraisers, weddings and other special events while focusing on delivering superior customer service.
- Evaluated and selected service providers and vendors according to customer requirements.
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06.2022
Associate of Arts - Psychology
Orange Coast College
Costa Mesa, CA05.2020
Skills
- Compassion and Empathy
- Mental Health Support
- Suicide Risk Assessments
- Crisis Intervention Techniques
- Peer Counseling
- Outreach Programming
- Communications Theory
- Verbal and Written Communication
- Administration and Reporting
- Strategic Planning
- Scheduling and Coordinating
- Managing Operations and Efficiency
Timeline
Paraprofessional Crisis Counselor
Didi Hirsch Mental Health
07.2022 - Current
Manager
Uniqlo LLC
03.2018 - 01.2022
Event Coordinator Specialist
Dream Decor
01.2016 - 10.2021
Bachelor of Arts - Psychology
University of California, Riverside
Associate of Arts - Psychology
Orange Coast College
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