Simone Baxter
Summary
My career objectives are twofold. It is my goal to deliver my duties to the fullest satisfaction of all members of the company, using my skills in customer service. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibility until I can serve as part of the management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Housekeeper
Mackinaw City Seasonal Resorts
05.2024 - 11.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Line cook
Lexington Country Club
11.2023 - 05.2024
- Food preparation and catering for events
- Prepared food items in compliance with recipes and portioning control guidelines.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Grill/Server
McDonalds
11.2023 - 03.2024
- Preparing burgers and fries, serving and attending to customers
Housekeeper
Royal View Hotel
03.2021 - 01.2022
- Cleaned and stocked guest rooms by replacing used towels and linens ,making beds, and restocking bathroom items, vacuuming floors and lobbies.
- Dusted picture frames and wall hangings with cloth.
Customer Service Representative
Franchise First Pizza Hut
02.2019 - 04.2020
- Company Overview: Virtual Customer Service Contractor
- Taking orders through an order entry system
- Virtual Customer Service Contractor
Housekeeper
Arizon Inn
02.2016 - 01.2018
- Cleaning and sanitizing rooms, making beds and changing towels
Cook/Server
Morelife Restaurant
01.2014
- Food preparation and serving customers
Waitress/Cashier
Silver Stone Restaurant
04.2012 - 03.2013
- Serving customers, taking orders and used cash registers
Counter Clerk, Cashier, Baker
Mother's Patty Ltd
01.2012
- Serving, taking orders, baking patties
Quality Analyst/Customer Service Rep
Jamaica Agent Service Ltd west corporation/ Alorica
02.2010 - 01.2012
- Listening and monitoring calls and modification and upsell
Education
English Language CXC -
Holy Trinity High School
01.2013
N.V.Q.J Certification - Customer Service
Garmex Heart Academy
01.2005
Secondary School Certificate - English Language, Food & Nutrition, Home Management
Y.W.C.A Institution
01.2002
School Leaving Certificate/GSat -
Calabar All Age
Kingston, Jamaica07.1996
Skills
- Customer service
- Housekeeping
- Waitress/server
- Cashier
- Computer literacy
- Knife Skills
- Customer Service
- Cleaning and organization
- Food handling
References
Up on request
Timeline
Housekeeper
Mackinaw City Seasonal Resorts
05.2024 - 11.2024
Line cook
Lexington Country Club
11.2023 - 05.2024
Grill/Server
McDonalds
11.2023 - 03.2024
Housekeeper
Royal View Hotel
03.2021 - 01.2022
Customer Service Representative
Franchise First Pizza Hut
02.2019 - 04.2020
Housekeeper
Arizon Inn
02.2016 - 01.2018
Cook/Server
Morelife Restaurant
01.2014
Waitress/Cashier
Silver Stone Restaurant
04.2012 - 03.2013
Counter Clerk, Cashier, Baker
Mother's Patty Ltd
01.2012
Quality Analyst/Customer Service Rep
Jamaica Agent Service Ltd west corporation/ Alorica
02.2010 - 01.2012
N.V.Q.J Certification - Customer Service
Garmex Heart Academy
School Leaving Certificate/GSat -
Calabar All Age
English Language CXC -
Holy Trinity High School
Secondary School Certificate - English Language, Food & Nutrition, Home Management
Y.W.C.A Institution
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