Simone Buchanan
Myrtle Beach,SC
Summary
Dynamic leader with proven expertise in operations management and team leadership. Excelled in enhancing customer satisfaction and streamlining processes, achieving significant improvements in performance outcomes. Skilled in problem-solving and communication. Dynamic and results oriented sales professional, with a proven track of exceeding sales targets and building successful relationship relationships.
Overview
18
18
years of professional experience
Work History
Operations Manager
HHS Hospitality
2023.12 - 2024.09
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Associate
Walmart
2020.07 - 2022.03
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed efficient cash register operations.
Supervisor
Grandeur Plantations/ Plantation Resort
2019.05 - 2020.04
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Store Manager
Reliance Petroleum
2014.11 - 2015.05
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Food Service Manager/Retail Sales Associate
NBC Universal Studios
2006.11 - 2014.04
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Developed and execute sales strategies.
Waitress
Baltimore Estate
2006.04 - 2006.10
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Oracabessa High School
St. Mary, Jamaica1997-07
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Upselling
- Goal setting
- listening
- Negotiation
Timeline
Operations Manager
HHS Hospitality
2023.12 - 2024.09
Associate
Walmart
2020.07 - 2022.03
Supervisor
Grandeur Plantations/ Plantation Resort
2019.05 - 2020.04
Store Manager
Reliance Petroleum
2014.11 - 2015.05
Food Service Manager/Retail Sales Associate
NBC Universal Studios
2006.11 - 2014.04
Waitress
Baltimore Estate
2006.04 - 2006.10
High School Diploma -
Oracabessa High School