Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Bute

Brooklyn,NY

Summary

Collaborative leader with dedication to partnering with team members to promote engaged, empowering work culture. A problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

12
12
years of professional experience

Work History

Senior Manager

CubeSmart Self Storage
01.2016 - Current
    • Provides strong leadership to approximately 30 teammates to enhance team productivity and morale.
    • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
    • Implemented operational standards, policies and procedures.
    • Boosted team productivity by enhancing performance monitoring and instituting motivational approaches.
    • Recommended and implemented successful strategies to maximize revenue.
    • Produced staffing matrix to provide adequate coverage of department.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Established team priorities, maintained schedules and monitored performance.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Defined clear targets and objectives and communicated to other team members.
    • Established performance goals for team members and provided feedback on methods for reaching those milestones.
    • Successfully managed budgets and allocated resources to maximize productivity and profitability.
    • Achieved operational excellence by streamlining processes and implementing best practices to approximately 30 teammates.

Field Training Specialist

CubeSmart Self Storage
03.2013 - 01.2016
    • Assessed additional needs based on training progress and collaborated with management to meet requirements.
    • Documented participation and evaluated learning for each team member.
    • Traveled to team member location to conduct training classes.
    • Provided coaching and mentoring to team members.
    • Trained and mentored over 25 new personnel hired to fulfill various roles.
    • Implemented successful onboarding program.
    • Identified team members with specific skill sets to recommend for promotions, increasing internal hiring.

General Manager

CubeSmart Self Storage
11.2011 - 03.2013
    • Developed and implemented strategies to increase sales and profitability.
    • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
    • Maximized efficiency by coaching and mentoring approximately 5 team members on management principles, industry practices, company procedures, and technology systems.
    • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
    • Implemented operational strategies and effectively built customer and team loyalty.

Education

High School Diploma -

Diego Martin Secondary School
Trinidad And Tobago
06.1993

Skills

  • Budget Oversight
  • Strategic Planning
  • Talent Development
  • Resource Allocation
  • Troubleshooting and Problem Resolution
  • Cross-Functional Collaboration
  • Documentation and Reporting
  • Organizational Improvement
  • Operations Planning
  • Property Storage Management

Timeline

Senior Manager

CubeSmart Self Storage
01.2016 - Current

Field Training Specialist

CubeSmart Self Storage
03.2013 - 01.2016

General Manager

CubeSmart Self Storage
11.2011 - 03.2013

High School Diploma -

Diego Martin Secondary School

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Simone Bute