Simone Butler
Wilmington,DE
Summary
Self-motivated claims professional offering strong communication and quick-thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Auto Claims Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
11.2021 - Current
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Examined photographs and surveillance and any other documents relating to claims.
- Identified issues, analyzed information and provided solutions to problems.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Mortgage Underwriter
Wells Fargo Bank, NA
12.2020 - 11.2021
- Approved or denied loans based on strict risk factors such as financial status and credit histories
- Approved loans within specified limits and referred loan applications outside those limits to management for approval
- Identified positive and negative markers in applicant financial histories through careful reviews
Personal Banker
Wells Fargo Bank, N.A.
10.2016 - 12.2020
- Established new accounts with expert processing of applications and records management requirements
- Handled account management needs, including opening new customer accounts and sub-accounts for existing customers
- Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations
Business Customer Service Representative
Bank Of America, N.A.
03.2013 - 10.2016
- Completed inquiries and followed up with customers to share findings and offer solutions
- Met inbound customer needs while maintaining strict performance targets
- Updated records with all interactions and customers transactions
Credit Underwriter
Discover Financial Services
09.2012 - 03.2013
- Approved or denied loans based on strict risk factors such as financial status and credit histories
- Compiled financial statements, tax returns, and credit history to determine credit limits
- Reviewed credit applications to determine best loan structure
- Answered questions from clients regarding credit applications and information needed to complete forms
Bank Teller
M&T Bank
01.2012 - 09.2012
- Reconciled transactions and verified cash totals without variances
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings
- Applied active listening and effective communication to cultivate and maintain customer rapport
- Processed commercial depository bags and completes coin orders
Education
Wilmington University -
Wilmington University
New Castle, DE05.2011
High School Diploma - undefined
William Penn High School
New Castle, DE06.2007
Skills
- Claims handling
- Claims investigation
- Insurance regulations knowledge
- Multitasking
- Customer service
- Data interpretation
- Debt-to-income ratios
- Credit analysis
- Financial advisement
- Fraud prevention
- Loan application expertise
- Banking regulations
Internship
Social Media Intern, 07/01/20, 12/01/20, AKO App, Remote, Sourced creative content for social media posts and delivered to social media manager., Developed creative copy for posts on Instagram and Twitter., Assisted with researching creative talent via IG for featured interviews posted on official blog., Responsible for managing spreadsheet to track responses from talent interested in interviewing.
Timeline
Auto Claims Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
11.2021 - Current
Mortgage Underwriter
Wells Fargo Bank, NA
12.2020 - 11.2021
Personal Banker
Wells Fargo Bank, N.A.
10.2016 - 12.2020
Business Customer Service Representative
Bank Of America, N.A.
03.2013 - 10.2016
Credit Underwriter
Discover Financial Services
09.2012 - 03.2013
Bank Teller
M&T Bank
01.2012 - 09.2012
High School Diploma - undefined
William Penn High School
Wilmington University -
Wilmington University
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