Diana Maxwell

· Made over 40 outbound calls daily to assist customer with Discover credit card products

· Build rapport with customers by greeting them in a courteous and professional manner

· Use decision making skills to provide best solutions when customer face issues with their products.

· Reviewed and made changes to customers information on account, such as updating address and income.

· Provide information about Discover cards and benefits.

· Take payments and calculate charges/bills for customers

· Review and explain statement concern with customers

· Help customers to ensure their information and money is safe after concerns of card being lost or stolen

· Provide credit refund to customers who faced hardships and were unable to pay their bill on time

• Support team in performing daily goals, while adhering to safety expectaions
• Checked packages and merchandise for damage and notified vendors.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Processed guest arrivals and departures daily.
• Welcomed each new arrival with a smile and a positive demeanor.
• Answered back to back calls of guest interested in making resort reservations.
• Answered guests' questions about hotel amenities and provided recommendations for nearby attractions or restaurants that may be of interest.
• Coordinate as a team with housekeeping to ensure that rooms were ready for guest at check in and any special requests were met

• Provided personal care for 25+ patients daily. Such as bathing, dressing, grooming, feeding, and administered treatments and medicines
• Measured and documented patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained cleanliness and a calm environment in all patients rooms.
• Transported patients between rooms and appointments with their physicians.
• Provided encouragement and support to all patients.