Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Simone Hancock

Frisco,TX

Summary

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Claims Adjuster

Crawford & Company
10.2022 - 12.2022
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.

Event Sales Coordinator

Omni Hotels & Resorts
03.2022 - 10.2022
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Built relationships with customers and community to promote long term business growth.

Room Service Server

Peninsula Hotel
08.2019 - 03.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.



Front Desk Agent

Trump Hotel Collection
02.2017 - 08.2019
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.

Food Coordinator/ Room Service Server

Four Seasons Hotel
05.2012 - 02.2017
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Coordinated with chefs to develop new menu items, resulting in an expanded culinary offering for customers.

Education

High School Diploma -

Jefferson High School
Chicago, IL
06.2003

Skills

  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Understanding Customer Needs

Certification

  • Policy, Auto, Estimatics Certification, State Farm
  • Licensed Texas All Lines Adjuster

Timeline

Claims Adjuster

Crawford & Company
10.2022 - 12.2022

Event Sales Coordinator

Omni Hotels & Resorts
03.2022 - 10.2022

Room Service Server

Peninsula Hotel
08.2019 - 03.2021

Front Desk Agent

Trump Hotel Collection
02.2017 - 08.2019

Food Coordinator/ Room Service Server

Four Seasons Hotel
05.2012 - 02.2017

High School Diploma -

Jefferson High School

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Simone Hancock