Simone Harper
Chicago,IL
Summary
Observant bus operator proudly offering several years' experience promoting effective communication with passengers, dispatchers and other stakeholders. Proactive worker known for helping passengers with baggage and wheelchairs. Knowledgeable in bus inspections and highly dedicated. I have a great history of customer service.
Overview
6
6
years of professional experience
Work History
Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
06.2024 - Current
- Provided safe and reliable transportation for passengers to their destinations.
- Completed daily paperwork such as log books, maintenance reports, incident reports.
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Kept an eye out for suspicious activity or unattended items on board the bus.
- Assisted customers in locating information about destinations or connecting routes.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Assisted passengers with mobility devices in boarding and disembarking safely.
Aircraft Fueler
Menzies Aviation
Chicago, IL
10.2018 - 12.2019
- Operated refueling vehicles to transport fuel to the aircraft.
- Cleaned up any spills that occurred during the course of refueling operations.
- Performed daily maintenance checks on refueling vehicles and pumps.
- Handled hazardous materials in accordance with safety protocols.
- Ensured proper documentation of all fueling operations.
- Inspected aircraft fuel tanks for leaks and contamination.
- Followed standard operating procedures while performing fueling activities.
Manager
Toys"R"Us
Chicago, IL
09.2018 - 12.2019
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Associate of Arts - Therapist
City Colleges of Chicago-Olive-Harvey College
Chicago, IL05-2026
High School Diploma -
Maine East High School
Park Ridge, IL05-2016
Skills
- Customer service
- GPS Applications
- Basic Repairs
- Adjusting routes
- Valid Illinois license
- Safe driving skills
- Account Management
- Audit Support
- Sales Promotion
- Complaint resolution
- Technical Support
- Project Management
- Report Preparation
Accomplishments
- Certified Phlebotomist
- Average a 3.5 GPA
Timeline
Bus Operator
Chicago Transit Authority, CTA
06.2024 - Current
Aircraft Fueler
Menzies Aviation
10.2018 - 12.2019
Manager
Toys"R"Us
09.2018 - 12.2019
Associate of Arts - Therapist
City Colleges of Chicago-Olive-Harvey College
High School Diploma -
Maine East High School
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