Simone Jackson
Orange,CA
Summary
I am a highly motivated and dedicated professional. I recently moved from New York and am pursuing a Communications degree at Chapman University; I'm actively seeking a part-time role to complement my academic journey. Drawing from my experience in the service and restaurant industry, I bring a collaborative, results-driven approach infused with a friendly demeanor. Recognized for reliability and a commitment to excellence, I thrive in organizing tasks, working within a team, and paying meticulous attention to detail. Eager to utilize my skills in fostering connections and contributing to a dynamic environment, I am genuinely excited about the prospect of making a positive impact with my enthusiasm and dedication.
Overview
6
6
years of professional experience
Work History
Server
Soho House New York
09.2023 - 01.2024
- I navigated the fast-paced and vibrant atmosphere, delivering exceptional hospitality to a diverse clientele. Balancing grace and efficiency, I consistently provided top-notch service, ensuring guests a memorable and enjoyable dining experience. Collaborating seamlessly with a dynamic team, I honed my ability to anticipate and meet patrons' unique needs while maintaining a keen attention to detail in a high-energy environment. My responsibilities included taking and accurately relaying orders, managing multiple tables, and ensuring a smooth service flow. Through my role at Soho House, I refined my serving skills. I cultivated a deep appreciation for fostering a warm, welcoming atmosphere that aligns with the establishment's commitment to excellence.
Server
Riverside Country Club
10.2021 - 06.2022
- Nurtured and fostered strong relationships with valued patrons, consistently providing exceptional service and personalized experiences. Proficiently utilized the POS system to streamline ordering, manage bills, and handle complimentary items, ensuring smooth transactions and customer satisfaction. Demonstrated in-depth knowledge of the menu, attentively addressing food allergy concerns and offering suitable alternatives. Maintained a clean and organized dining area by promptly bussing and resetting tables, while efficiently restocking supplies, ice, and trays, and handling laundry and trash during slower periods. Proactively communicated special requests to the kitchen, ensuring accurate and timely adjustments. Diligently carried out opening, closing, and shift change duties to uphold operational efficiency and enable seamless transitions for the team. Energetically promoted a culture of excellence in customer service, resulting in increased referrals and enhanced walk-in business
Busser and Hostess
Block Restaurant
08.2021 - 01.2022
- As a Busser and Hostess at Block Restaurant, I played a crucial role in maintaining a clean and organized dining area and providing excellent customer service. As a busser, I diligently cleared and reset tables, ensuring a tidy and inviting atmosphere for guests. I also assisted the servers by delivering food and beverages to tables and promptly attending to any customer requests. As a hostess, I warmly greeted and seated guests, managed waitlists during peak times, and efficiently coordinated with the kitchen and servers to ensure smooth table turnover. Additionally, I assisted with answering phone calls, taking reservations, and addressing customer inquiries. With a friendly and attentive approach, I contributed to the overall positive dining experience at Block Restaurant.
Restaurant Hostess
Sundance Mountain Resort
08.2019 - 08.2020
- As a Restaurant Hostess at Sundance Mountain Resort, my primary responsibility was to ensure a warm and welcoming experience for all guests. I greeted customers upon arrival, promptly seated them, and provided menus while effectively managing waitlists during busy periods. I efficiently coordinated with the kitchen and servers to ensure smooth table turnover and timely seating arrangements. Additionally, I assisted in answering phone calls, handling reservations, and addressing customer inquiries. With a friendly and professional demeanor, I aimed to create a positive first impression and contribute to the overall exceptional dining experience at the resort.
Receptionist
The Rose Clinic For Plastic And Migraine Surgery
08.2017 - 07.2020
- As a receptionist at The Rose Clinic for Plastic and Migraine Surgery, I played a pivotal role in providing a warm and friendly welcome to patients and visitors. My responsibilities included managing appointments, maintaining the reception area's appearance, and ensuring smooth communication between patients and medical staff. I skillfully handled inquiries, managed incoming calls, and efficiently scheduled appointments using a variety of software tools. By consistently delivering exceptional customer service, I contributed to the positive patient experience and the overall smooth functioning of the clinic.
Education
Bachelor of Science - Communications
Chapman University
Orange, CA05.2025
Associate of Applied Science - Communications
Utah Valley University
Orem, UT12.2023
Skills
- Communication
- Forward-Thinking
- Strong Interpersonal Skills
- Visionary Mindset
- Positive and Empathetic Attitude
- Quality and Profit Enhancement
- Assignment and Project Coordination
- Regulating Schedules
- Time Management
- Client Satisfaction
- Attention to Detail
- Complex Problem-Solving
- Project Planning
- Multitasking and Organization
- Collaboration
- Agile Decision-Maker
- Networking
- Maximizer
Timeline
Server
Soho House New York
09.2023 - 01.2024
Server
Riverside Country Club
10.2021 - 06.2022
Busser and Hostess
Block Restaurant
08.2021 - 01.2022
Restaurant Hostess
Sundance Mountain Resort
08.2019 - 08.2020
Receptionist
The Rose Clinic For Plastic And Migraine Surgery
08.2017 - 07.2020
Bachelor of Science - Communications
Chapman University
Associate of Applied Science - Communications
Utah Valley University
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