Simone Joseph
New Orleans
Summary
Dynamic Care Coordinator with a proven track record at Inclusivcare, adept at managing patient caseloads and enhancing satisfaction through exceptional communication and community outreach. Skilled in documentation and decision-making, I effectively developed patient education materials, empowering individuals in chronic disease management while ensuring strict adherence to HIPAA guidelines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Coordinator
Inclusivcare
06.2021 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed patient education materials on chronic disease management, empowering patients to take active role in their health.
Endoscopy
West Jefferson Medical Center
12.2020 - 06.2021
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Assisted with transportation of scopes for repairs and maintenance.
- Ensured compliance with all regulatory guidelines governing endoscopy practice by consistently following strict protocols for sterilization, equipment maintenance, and patient safety measures.
Endoscopy Scope Reprocessor
University Medical Center of New Orleans
11.2019 - 12.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Transferred scopes to appropriate department for repairs and maintenance.
- Checked inventory levels and placed supply orders.
- Cleaned and disinfected endoscopic equipment and scopes according to infection control guidelines and standards.
Certified Endoscopy Technician
Ochsner Medical Center
04.2016 - 11.2019
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Transferred scopes to appropriate department for repairs and maintenance.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
- Assisted physicians in performing upper and lower gastrointestinal examinations, esophageal dilation and biliary stent placements.
- Retrieved and disposed of specimens according to established protocols.
Endoscopy Technician
West Jefferson Medical Center
01.2008 - 02.2016
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Cleaned and disinfected endoscopic equipment and scopes according to infection control guidelines and standards.
- Assisted physicians in performing upper and lower gastrointestinal examinations, esophageal dilation and biliary stent placements.
Home Health Aide
Touro At Home
04.2006 - 01.2008
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Education
Associate of Applied Science - General Studies
Delgado Community College
New Orleans, LA05-2021
Skills
- Organizational skills
- Scheduling
- Documentation proficiency
- CPR/AED
- Decision-making
- Cultural sensitivity
- Community outreach
- Data entry
- Verbal and written communication
- Patient education
Accomplishments
- Brought about an increase in patient quality measure from 40% to a 65% improvement in patient meeting their Colon/Rectal Cancer Screening..
Certification
Community
- Community Health Worker Training - March 2025.
Timeline
Care Coordinator
Inclusivcare
06.2021 - Current
Endoscopy
West Jefferson Medical Center
12.2020 - 06.2021
Endoscopy Scope Reprocessor
University Medical Center of New Orleans
11.2019 - 12.2020
Certified Endoscopy Technician
Ochsner Medical Center
04.2016 - 11.2019
Endoscopy Technician
West Jefferson Medical Center
01.2008 - 02.2016
Home Health Aide
Touro At Home
04.2006 - 01.2008
Associate of Applied Science - General Studies
Delgado Community College
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