Simone McCann
Santa Barbara,CA
Summary
Hardworking and highly motivated employee with customer service, multitasking, and time management abilities. As well as strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Wendy Foster Sportswear
Santa Barbara, CA
07.2023 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Patient Escort - Volunteer
Santa Barbara Cottage Hospital
Santa Barbara, CA
07.2022 - Current
- Maintained accurate records regarding patient transport times, locations, and conditions.
- Greeted and welcomed patients in a friendly manner.
- Provided wheelchairs to those who needed assistance with mobility.
- Maintained patient confidentiality and ensured that all HIPAA requirements were met.
- Provided emotional support to anxious patients prior to examinations or treatments.
- Collaborated with healthcare professionals to ensure safe transportation of critically ill patients.
- Conducted regular maintenance checks on wheelchairs, gurneys, strhers, carts.
Event Helper - Volunteer
Teddy Bear Cancer Foundation
Santa Barbara, CA
07.2023 - 12.2023
- Responded to requests from guests in a timely manner.
- Resolved customer complaints in a professional manner.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Provided support to other staff members as needed.
- Served food and drinks during the event according to health regulations.
Restaurant Hostess
Summerland Beach Cafe
Carpinteria, CA
01.2022 - 08.2022
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
High School Diploma -
Santa Barbara Senior High School
Santa Barbara, CASkills
- Server Support
- Quality Assurance
- Quality Control
- Conflict Resolution
- Customer Needs Assessment
- Problem-Solving Skills
- Flexible Schedule
- Reliable and Punctual
- Exceptional Customer Service
- Positive and Professional
- Multi-Tasking Strength
- Sales Development
- Excellent Communication Skills
- Guest Relations Management
Affiliations
- Varsity High School Soccer
- Club Soccer
- Mock Trial
- Beach Clean Up club
- Vice president of connecting with elders club
- Volunteer shift leader - Cottage hospital
Languages
Spanish
Limited
References
References available upon request.
Timeline
Sales Associate
Wendy Foster Sportswear
07.2023 - Current
Event Helper - Volunteer
Teddy Bear Cancer Foundation
07.2023 - 12.2023
Patient Escort - Volunteer
Santa Barbara Cottage Hospital
07.2022 - Current
Restaurant Hostess
Summerland Beach Cafe
01.2022 - 08.2022
High School Diploma -
Santa Barbara Senior High School
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