SIMONE MCWHITE
Tampa,FL
Summary
Seasoned Customer Service Professional with 9+ years of experience delivering exceptional support across digital platforms. Along with enhancing customer satisfaction and loyalty through effective problem resolution and empathetic communication. Adept at leveraging AI-powered tools and a variety of different software to resolve complex issues with a 98% customer satisfaction rate. Known for fostering strong team collaboration and streamlining processes to boost service efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Riverview, FL
08.2025 - Current
- Operated kitchen equipment safely while adhering to food safety standards and procedures.
- Collaborated with team members to efficiently prepare and serve menu items during peak hours.
- Monitored inventory levels, assisting in ordering supplies to minimize shortages and waste.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated cash register to ring up final bill and process various forms of payment.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
Tampa
09.2024 - 05.2025
- Manage inbound calls and dispatch services, and enhance satisfaction with effective solutions.
- Facilitated roadside assistance, improving response efficiency for Mercedes-Benz clients.
- Delivered exceptional support, building strong customer relationships and loyalty.
- De-escalated issues between the third-party dispatching team and the customer to improve the customer experience.
- Updated the customer's personal information on their account.
- Using the POS System to send a secure payment link to the customer's email to pay for services.
- Resolved issues promptly, boosting customer satisfaction and retention rates.
- Provided empathy during stressful situations to customers and ensured their needs were met before the end of the call.
- Followed internal transfer procedures for other departments.
- Coordinated service dispatch, ensuring timely assistance and customer confidence.
- Collaborated with team members to streamline processes, contributing to noticeable gains in service delivery and productivity.
COLLECTIONS SPECIALIST
Surge Staffing
Duluth
12.2023 - 01.2024
- Managed overdue account collections, boosting recovery rates and enhancing cash flow.
- Emailed clients' invoices, detailing outstanding balances and payment submission info.
- Arranged client payment schedules, improving timely payments and cash management.
- Analyzed payment patterns, identifying bottlenecks and refining collection strategies.
- Coordinated with teams to resolve disputes, reducing collection time and improving relations.
- Evaluated payment trends to implement effective collection tactics, resulting in measurable improvements in follow-up efficiency.
- Fostered a positive communication environment with clients, ensuring transparency and trust during collection efforts.
- Maintained meticulous records of transactions, supporting compliance and streamlining audit processes for enhanced operational efficiency.
ADMINISTRATIVE ASSISTANT
Splitsz
Norcross, GA
05.2023 - 09.2023
- Entered data accurately, improving efficiency and reducing errors.
- Organized files and reports, enhancing office operations.
- Used Excel for precise record-keeping and reporting.
- Maintained equipment and managed inventory for smooth operations.
- Collaborated with team members to maintain equipment and manage supplies, ensuring operational continuity and team efficiency.
- Demonstrated advanced Microsoft Excel skills to create comprehensive reports, enhancing data visibility and stakeholder engagement.
- Streamlined data entry processes, resulting in significant reductions in errors and enhanced overall operational efficiency.
CUSTOMER SERVICE REPRESENTATIVE
24-7 Intouch
Clearwater, FL
01.2017 - 05.2023
- Resolved customer inquiries and complaints, enhancing satisfaction and retention.
- Managed product selection and technical support, improving customer experience.
- De-escalated conflicts effectively, ensuring high satisfaction levels.
- Collected feedback to drive service improvements and track performance.
- Maintained detailed records, supporting efficient order tracking and delivery.
- Assisted customers with product inquiries and selections, fostering a positive shopping experience and enhancing brand loyalty.
- Collected and analyzed customer feedback to identify service gaps, leading to measurable improvements in support processes.
- Utilized effective communication techniques to de-escalate conflicts, ensuring high customer retention rates and positive experiences.
CREW MEMBER
Wendy's Restaurant
Largo, FL
06.2016 - 06.2018
- Provided excellent customer service, enhancing guest satisfaction in a busy setting.
- Managed cash transactions and inventory, ensuring smooth operations.
- Resolved customer issues promptly, ensuring a positive dining experience.
- Operated efficiently during peak hours, complying with health regulations.
- Collaborated with team members to maintain a clean environment, fostering a positive atmosphere for guests and improving the overall dining experience.
- Monitored inventory levels to optimize stock management, ensuring availability of popular menu items and minimizing waste.
- Delivered exceptional customer service, creating memorable dining experiences and fostering guest loyalty in a fast-paced environment.
Education
BS - Psychology
University of Arizona Global Campus
03-2026
GED - undefined
Clearwater Adult Education Center
Clearwater, FL05-2016
Skills
- Data Entry (Expert), Clerical Support (Expert), Document Control (Experienced), Spreadsheet Management (Skillful), Office Management (Expert), Microsoft Office (Experienced), Excel (Experienced), Word (Expert), PowerPoint (Experienced), Outlook (Expert), Customer Service (Expert), Critical Thinking (Expert), Problem Resolution (Experienced), Organizational Skills (Experienced), Patience and Empathy (Expert), Digital Literacy (Expert), Time Management (Expert), Software Support (Expert), Product/Service Knowledge (Expert), Technical Proficiency (Expert), Ability to work independently (Expert), Attention to Detail (Expert), Technical Troubleshooting (Expert), Healthcare Claims Processing and Resolution (Expert), Google Docs (Expert), Salesforce (Expert), HIPPA Compliance Management (Expert), Dispatch and Routing (Expert)
Certification
- MICROSOFT OFFICE SPECIALIST - Coursera Online - May 2025 - Present
- CERTIFIED ADMINISTRATIVE PROFESSIONAL (CAP) - Coursera Online - Jan 2023
Timeline
Crew Member
McDonald's
08.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
09.2024 - 05.2025
COLLECTIONS SPECIALIST
Surge Staffing
12.2023 - 01.2024
ADMINISTRATIVE ASSISTANT
Splitsz
05.2023 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
24-7 Intouch
01.2017 - 05.2023
CREW MEMBER
Wendy's Restaurant
06.2016 - 06.2018
GED - undefined
Clearwater Adult Education Center
BS - Psychology
University of Arizona Global Campus