Summary
Work History
Education
Skills
Timeline
Teacher

Simone Nenadovic

N Potomac,MD

Summary

Versatile Job Title offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.

Work History

Receptionist

Advanced Endodontics
Germantown , MD
01.2004 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Insurance Billing and verifying patents bennefits.
  • Collecting all payments, copay or any other payments from the patients.
  • Inform patients of all copays or amount they will pay at the time of service.
  • Responded to inquiries from callers seeking information.

Customer Service Representative

Shadygrove Fertility
Rockville , MD
07.2017 - 06.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Communicated professionally with colleagues, freelancers and clients.

Education

Associated Degree Liberal Arts -

El Camino College
Torrance, CA

Skills

  • Incoming Call Reception
  • Positive Attitude and Energetic
  • Microsoft Word
  • Greeting and Seating Clients
  • Expense Reimbursements Tracking
  • Reminder Calls
  • Supply Stocking
  • Attention to Detail
  • Physician Interaction
  • Filing

Timeline

Customer Service Representative

Shadygrove Fertility
07.2017 - 06.2022

Receptionist

Advanced Endodontics
01.2004 - Current

Associated Degree Liberal Arts -

El Camino College
Simone Nenadovic