Simone Pischel
Pearland
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
The Home Depot Inc
Pearland, TX
01.2023 - 09.2025
- Provided detailed and accurate quotes, source products, and manage entire projects from start to finish to ensure Pro customers return for future business.
- Collaborating with multiple vendors and internal teams to manage pricing, product availability, and resolve high-volume project issues.
- Identifying and qualifying sales leads from sources like Pro Intelligence dashboards and distributing them to field-based sales associates.
- Implemented CRM systems to streamline account management processes and improve efficiency.
- Resolved customer inquiries via phone, email, and chat, ensuring timely and effective communication.
- Managed product returns and exchanges, maintaining customer satisfaction throughout the process.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided exceptional support for outside sales representatives to coordinate joint efforts on key accounts and expand overall market presence.
- Supported outside sales representatives by scheduling appointments and preparing relevant materials for meetings.
Pro Account Sales Associate
Home Depot
10.2022 - 01.2023
- VOA Co-Captain ensuring a fun, diverse and rewarding retail work environment for coworkers and customers driving passion for The Home Depot.
- Quoting material takeoffs through QC and building complex and high volume sales quotes driving weekly PRO MRO sales goals after qualifying customers for whole project needs.
- Drives repeat business to develop customer relationships by effectively providing internal/external sourcing on special orders and building strong relationships with vendors/reps.
- Provides post-sale followup reconciling any discrepancies or customer disputes as needed.
- Accurately and quickly processes phone sales while engaging and qualifying the customer driving commercial credit and finance options.
Pro/Tool Rental Department Supervisor
Home Depot
08.2022 - 10.2022
- Drove associate engagement leading by example to deliver on key department metrics, exceeding weekly/monthly/quarterly goals qualifying for Pro Champions placing #1 in the district.
- Ensuring properly operating indoor/outdoor equipment in Tool Rental Center by ordering parts and in store proper use demonstrations for customers. Set up contracts for new and used rental equipment to the general public. Generating “Out for Repair” tickets for broken equipment and cataloging newly fixed equipment returns.
- Construction material expert-Trained associates on product knowledge to sell whole house framing packages including trusses based upon engineered blueprints to maximize sales.
- Coached and developed associates to utilize THD Commercial credit, bulk pricing, deliveries, Pro Xtra, HD Rental and QC Complex Quoting. Successfully cross trained associates to use HD software platforms such as Quote Center, Order Up, EVSS, My View, My Custom Designs, One Paint, Showroom POS, Appliance Ordering System, & Credit Services Center to maximize positive customer service experience throughout the store.
Pro Account Sales Associate (PASA)
Home Depot
10.2021 - 08.2022
- Graduated Pro accounts while meeting and exceeding quarterly district goals building and maintaining customer relationships through consultative selling.
- Quoting material takeoffs through QC and building complex quotes driving weekly PRO MRO sales goals.
- Extremely skilled in assisting customers access online and phone app technology for PRO Accounts to maximize customer experience.
- January Commercial Credit Contest winner driving key customer financing for sales 01/2022
Electrical Department Supervisor
Home Depot
07.2021 - 10.2021
- Backup ASDS-Utilizing “FAST” to schedule associates in a timely manner for store projected hours as needed.
- Worked “ICE” reports including clearance, no homes and inactive products for merchandise sell-through resulting in high departmental comps and inventory turns.
- Maintained weekly shrink/sales reports identifying company losses and provided problem solving solutions maintaining gameplans for positive sales/comps.
- Initiated new gameplans/programs for high shrink items (I.E. Wire, Cable, Copper) for theft deterrent lock up cages.
Lumber, Bldg Material & Millwork Department Supervisor
Home Depot
06.2020 - 07.2021
- Awarded MVP (Vice President’s Award)for #1 Lumber/Bldg. Material Sales in Region, July 2021
- Directed and reviewed assigned work tasks to associates while teaching, coaching and training in all aspects of the department and merchandise encouraging a safe working environment.
- Maintained weekly shrink/sales reports identifying company losses and provided problem solving solutions maintaining gameplans for positive sales/comps.
- Supported and highly collaborated with PRO Contractor Sales Department to efficiently maintain on hands for large volume orders and special orders based on weekly departmental sales.
- Unloaded and detail received all incoming freight trucks for Lumber, Bldg. Materials & Millworks while organizing and security stacking outdoor lumber behind store building on a daily basis to company standards.
Pro Account Sales Associate (PASA)
Home Depot
05.2018 - 06.2020
- Sold $72K in 1st half of quarter qualifying for PRO Champion through consultative selling growing accounts to graduation.
- #1 in District Pro Xtra comps in 2H, Feb. 2020
- Worked directly with internal and external vendors and partners of The Home Depot network including outside sales reps and district PARs to exceed customer relations and profits.
- Finding, knowing and growing high growth potential professional contractors, addressing business needs to build a solid loyal relationship with the customer.
Overnight Lumber Department Supervisor
Home Depot
10.2017 - 05.2018
- Unloaded incoming freight trucks while creating and executing gameplans for high volume freight flow increasing on shelf availability.
- Lift equipment trainer-Successfully trained all overnight associates on safety equipment operating procedures to certify for lift equipment licenses.
- Flat stacking and packing out all lumber and building materials to maintain full & freshness standard for maximum shelf availability and customer shopping experience.
- Ensured store was grand opening ready with clean and clear shopping aisles and fully stocked shelves for the customers excellent shopping experience.
Freight Team Associate
Home Depot
04.2017 - 10.2017
- Unloaded incoming freight trucks fully stocking shelves in each department by hand and using licensed equipment as needed.
- Utilized bay directed packdown to stock merchandise by quarterly maps and company directive driving in stock.
- Maintained overhead management correcting pallet tags and on hand count changes to correct the flow of inventory.
- Ensured store was grand opening ready with clean and clear shopping aisles and fully stocked shelves for the customers excellent shopping experience.
Lawn & Garden Department Supervisor
Home Depot
07.2011 - 02.2013
- Nursery certified to explain maintenance of various types of interior and exterior plants, trees and shrubs for live goods.
- Processed daily sweep logs maintaining clean hazmat fertilizer safety standards required by OSHA.
- Trained, coached, developed and promoted a staff of 8+employees to ensure customers received the most excellent customer service experience.
- Processed daily reports correcting the flow of inventory, on hand adjustments and price changes.
- Maintained weekly shrink/sales reports identifying company losses and provided problem solving solutions maintaining game plans for positive sales/comps.
Education
No Degree - Medical Reimbursement Technology
Harrison College Online
Indianapolis, IN01.2010
Skills
- High customer focus
- Effectively builds teams
- Communicates Effectively
- Drives Sales Goal Results
- Action & Detail Oriented
- Conflict Resolution
- Builds long lasting loyal customer/vendor relationships
- Project Management
- Shrink Focused
- Safety Oriented
- Lift Equipment
- Trainer/Certified
- Home Depot Coach/Mentor
- Salesforce CRM
- B2B sales
- Salesforce
Timeline
Inside Sales Representative
The Home Depot Inc
01.2023 - 09.2025
Pro Account Sales Associate
Home Depot
10.2022 - 01.2023
Pro/Tool Rental Department Supervisor
Home Depot
08.2022 - 10.2022
Pro Account Sales Associate (PASA)
Home Depot
10.2021 - 08.2022
Electrical Department Supervisor
Home Depot
07.2021 - 10.2021
Lumber, Bldg Material & Millwork Department Supervisor
Home Depot
06.2020 - 07.2021
Pro Account Sales Associate (PASA)
Home Depot
05.2018 - 06.2020
Overnight Lumber Department Supervisor
Home Depot
10.2017 - 05.2018
Freight Team Associate
Home Depot
04.2017 - 10.2017
Lawn & Garden Department Supervisor
Home Depot
07.2011 - 02.2013
No Degree - Medical Reimbursement Technology
Harrison College Online
The Home Depot Highlights
- Department Supervisor Training Classes 7/2011
- Management/Supervisor Key Carrier-7/21
- Key Hourly Development Class graduate 8/2021
- Pocket Guide Store Captain 8/2022
- Fun Committee Store Captain 10/2022
- Team Depot Store Co-Captain 10/2022
- VOA Committee Store Co-Captain 01/2023
- Highly proficient in Enhanced Special Services, Showroom Point of Sale, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, One Paint, Credit Services Center, Appliance Ordering System, IT Help Desk, My View and other HD interfacing systems.
- Multi-level award winning Homer Award Badges for stellar performance
- Awarded Homer Badge for “Leader of Service” award nominated by coworkers for leading by example and inspiring others to reach their career goals