Simone Ramsay

Queens,NY

Summary

Adept at customer service and cash handling, I significantly enhanced customer satisfaction and loyalty at Kluck Kluck Chicken N More. Leveraging strong numeracy and empathy, I expertly managed transactions and resolved complaints, fostering a positive shopping experience and exceeding service goals.

Overview

years of professional experience

Work History

Customer Service Cashier

Kluck Kluck Chicken N More

01.2023 - 09.2024

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Developed and managed relationships with customers to increase customer loyalty.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Education

Graduate Certificate - Sciences

Titchfield High School, Portland Jamaica

07.2006

Skills

Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Cash Handling
Customer Complaint Resolution
Guest Services
Cash Management
Product Knowledge
Customer Focus
Customer inquiries

Refund handling
Payment Collection
Merchandise Restocking
Up-selling techniques
Customer Relationship Management (CRM)
Data entry proficiency
Retail Merchandising
Drawer management
Product Recommendations
Strong numeracy
Cross-selling abilities

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

swipe to browse

Timeline

Customer Service Cashier - Kluck Kluck Chicken N More

01.2023 - 09.2024

Titchfield High School - Graduate Certificate, Sciences